Room Attendant

3 weeks ago


London, United Kingdom VervLife Full time

**Purpose of the role**:
We are looking for a reliable and friendly room attendant to join our team in order to provide superb customer service to our members. Your duties will include ensuring that assigned rooms are fully stocked, cleaned, and serviced to a high standard. You should also be able to resolve members complaints and queries promptly and in a polite manner.

To be successful as a room attendant you must be honest, pleasant, and have detailed knowledge of, and comply with, all housekeeping policies, procedures, and standards.

**Major Duties**:

- Greeting members and responding to queries.
- Changing bed linen and making beds.
- Opening blinds and curtains.
- Cleaning cutlery, cups, and crockery, and descaling of kettle.
- Replacing used towels and other bathroom amenities, such as shampoo and soap.
- Cleaning bathroom facilities including toilet bowl, shower facilities, wall tiles, extractor fan and glass walls/doors.
- Sweeping and mopping floors.
- Vacuuming carpets.
- Dusting and polishing furniture, including wardrobe, TV board, behind TV, headboard, A/C grids, doorframes etc.
- Emptying trash containers, cleaning them inside and out, and replacing the rubbish bag.
- Cleaning and restocking tray with beverage items, checking the expiry date.
- Disinfecting remote control, door handles, room accessories, and stationery.
- Reporting any technical issues and maintenance needs.

In order for The Collective Canary Wharf to work effectively, you may be required to assist with other areas of work and therefore, you should be prepared to undertake other duties appropriate to the post, as delegated by your line manager.


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