Customer Service Advisor

5 months ago

StokeonTrent, United Kingdom Xpert Recruitment Solutions Ltd Full time

Are you a passionate call centre agent that has drive, someone that thrives in a fast-paced customer service environment and want to build a career where you will be trained and developed to achieve your potential? This role would suit someone that has previous call centre experience.

We are looking for Collections Advisors to join a market leading business in Stoke on Trent. You will be working on behalf of His majesty’s service.

You will work on an inbound and outbound dialler, responsible for delivering excellent service to customers who have missed payments and need to pay off their debt.

We will offer excellent benefits including an employee’s bonus scheme, life assurance, casual dress code and a range of other employee perks. Fantastic training, Permanent roles, Progression, and a competitive starting salary of £21000 increasing to £22,000 after 6 months, plus a bonus potential of up to £2400 per annum. Additionally, a 3 month bonus of £500. Furthermore £20 towards you're gym membership every month.

A Monday to Friday rotating shift pattern:
Week one: Monday - 8am until - 5.30pm Tuesday to Friday 8am until 4.30pm

Week two: Monday
- 10.30am until 8.00pm Tuesday to Friday 11.30am until 8.00pm

**Responsibilities include**:

- Speaking with customers on inbound and outbound lines to discuss their arrears circumstances and missed payments
- Ensuring the system is accurately updated after each call
- Discussing debt resolution
- Processing payments
- Ensure the company bad debt policy is followed and reported accordingly
- Delivering excellent service and supporting customers by showing empathy during difficult times
- Achieve individual and team KPI’s
- Liaise and communicate with the relevant departments regarding the customer’s journey

**Skills required**:

- Proven experience working in a fast paced customer driven role
- Work well under pressure and towards targets
- Resilient and confident negotiating with customers regarding their payments
- Strong written and verbal communications

**The benefits**:

- Up to 35 days holiday including bank holidays
- Gym membership contribution of £20 per month
- Our Rewards Platform providing shopping discounts and savings on eating out and entertainment
- An Employee Assistance Programme offering support to help look after your health and wellbeing
- Enhanced Family Leave Policies
- Paid time off to Volunteer at a charity of your choice - up to 2 days per year
- Free onsite parking and tea and coffee provided
- Pension scheme
- Long service awards
- 5 years - £250 and 1 days extra leave that year
- 10 years - £500 and 2 days extra leave that year
- 15 years - £750 and 1 days additional leave indefinitely
- 20 years - £1000- and 2-days additional leave indefinitely

All successful applicants will undertake employment reference checks, a credit check and DBS check.

**Job Types**: Full-time, Permanent

**Salary**: From £21,000.00 per year

**Benefits**:

- Canteen
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Free or subsidised travel
- Free parking
- Gym membership
- On-site parking
- Referral programme
- Store discount

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Performance bonus
- Signing bonus

**Experience**:

- Call Centre: 1 year (preferred)
- Retail: 1 year (preferred)
- Care: 1 year (preferred)
- Hospitality: 1 year (preferred)

Work Location: In person

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