Travel Retail

7 months ago

Heathrow, United Kingdom The Estée Lauder Companies Full time

**Job Summary**

The ELC Advisor is responsible for providing an authentic and personalized service to our customers in order to achieve the ELC brands sales targets within the Travel Retail locations. The ELC Advisor will be responsible for a range of brands, in both Airport and Free-standing Store formats, depending on the staffing needs within each format.

They are accountable for achieving this by;
- Demonstrate excellent product knowledge across brands - developing an understanding of brand stories and hero products and the ability to communicate this to the customer to meet their needs
- Provide best-in-class service and experience across brands. Use your exceptional people and conversational skills to stop and engage customers and fulfil all of their shopping needs.

**Sales and Service across ELC Family of Brands within airport/downtown locations**
- Achieve required retail sales targets set by the Company as communicated by the Sales and Education Executive
- Present oneself within the standard of personal grooming guidelines as specified by ELC.
- Link sell within and between brands to help grow Items Per Transaction and Average Basket Value.
- Provide best-in-class service and experience across brands. Use your exceptional people and conversational skills to stop and engage customers and fulfil all their shopping needs.
- Keep up to date with competitor activities and missed opportunities.
- Utilise the Education Team strategy, cascaded by the Sales and Education Executives, ensuring up to date product knowledge and skill sets in order to achieve goals.
- Deliver excellence in execution of service by ensuring measures are in place to continually and visibly improve service levels, creating a zero consumer complaints mind-set and a surprise and delight culture.
- Reporting of daily and weekly sales to Team Leader/SEE as required.
- Ensure to utilise and regularly check the digital education platforms, whilst completing the cross branded training.

**Work effectively as part of a Team**
- Develop strong working relationships with the team, colleagues, managers and retailers.
- Help colleagues and team efficiency by being flexible and taking on tasks as required.
- Communicate information to the Team Leader/ Sales and Education Executive.
- Attend and actively participate in training meetings, virtual or at-counter, as provided by Sales and Education teams.
- Actively participate in and complete online learning modules.
- Work effectively with store personnel, store management and corporate sales and education teams.
- Maintain high standards of timekeeping on the counter to ensure team efficiency.
- Adhering to the Companies standards, Policies and Procedures of the role and brand.

**Maintain Housekeeping standards**
- Clean counters, tester stands and displays regularly to maintain hygiene guidelines as defined by ELC and retailer.
- Merchandise back fixtures and display counters as directed.

**Complete Administration**
- Complete all administration accurately, legibly and on time

**Qualifications**
- **Qualifications**
- Previous retail industry/guest services experience is desirable (preferably within beauty or luxury goods)
- All applicants must be able to demonstrate excitement for and the ability to provide inspirational, authentic and personalized customer service
- Sales and Goal Oriented. Must have the ability to maintain level of sales performance as determined by Company goals set.
- Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment, whilst also being flexible on shift patterns.
- Previous experience with retail point-of-sale software is desirable
- Applicants must be able to provide proof of right to live and work in the country if invited to attend for interview
- Must have: Flexibility regarding working for different brands, including multiple brands at one time.
- Experience with makeup artistry is a plus
- Excitement for interacting with customers of many cultures is a plus
- Multiple language fluency and an understanding of English is a plus

**Job**: Retail - Store

**Primary Location**: Europe, Middle East, Africa-GB-ENG-Heathrow

**Job Type**: Standard

**Schedule**: Full-time

**Shift**: Variable

**Job Number**: 245187

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    Position Summary: To achieve the personal objectives set down by Clinique and to contribute to the success of the account. To promote and maintain Clinique’s image and reputation to the customer. **Key Responsibilities**: **Retail Sales** **Measures** Achieve the targets set by the Company as communicated by the counter manager. KPIS Target...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    Position Summary: To achieve the personal objectives set down by Clinique and to contribute to the success of the account. To promote and maintain Clinique’s image and reputation to the customer. **Key Responsibilities**: **Retail Sales** **Measures** Achieve the targets set by the Company as communicated by the counter manager. KPIS Target...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **Position Summary**: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **Position Summary**: As one of our talented sales advisors you will provide welcoming, authentic and personalized service to our customers in order to achieve all customer service and sales targets. With your passion for people; our company; products and services, you will ensure that each customer has a unique and inspirational in-store experience which...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **Position Summary**: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **Position Summary**: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **Position Summary**: As one of our highly skilled make-up artists you will combine your creative and technical expertise and passion for people to provide a welcoming, inspirational and personalized in-store experience which educates and delights our customers. You will also like working as part of a high performing team to create impact with in-store...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **KEY RESPONSIBILITIES AND STANDARDS** - **SELL THE TOM FORD BEAUTY BRAND** - Achieve required retail sales targets; daily, weekly, monthly as set by the Company. - With expert knowledge strengthen customer loyalty and maximise new launches and events through targeted customer communication. - **GIVE EXCELLENT CUSTOMER SERVICE** - Give prompt, polite and...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **KEY RESPONSIBILITIES AND STANDARDS** - **SELL THE TOM FORD BEAUTY BRAND** - Achieve required retail sales targets; daily, weekly, monthly as set by the Company. - With expert knowledge strengthen customer loyalty and maximise new launches and events through targeted customer communication. - **GIVE EXCELLENT CUSTOMER SERVICE** - Give prompt, polite and...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **PRIMARY OBJECTIVES**: To lead and guide Team Managers and Education Ambassador to achieve overall sales targets and Counter goals and to manager Airport business objectives through: - Effectively tracking and monitoring weekly/ monthly sales results by Terminal vs Target and previous year’s sales. - Total Stock Management, MDQ levels and VM standards,...

  • Do Not Post Travel Retail

    6 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    **Position Summary**: *** The M-A-C Supervisor/Key holder represents the image, products and culture of the company to the Customer. Their primary responsibility is support the Management Team to ensure the Artists deliver best in class customer service and sales, achieved through exceptional communications skills and artistic abilities and ensuring they...

  • Luxury Retail Specialist

    2 months ago

    Heathrow, United Kingdom CV-Library Full time

    We are thrilled to announce a fantastic opportunity for an experienced Luxury Retail Specialist to join a prestigious family-run retailer at London Heathrow Airport (TW6 2GA). This is a full-time fixed-term role until September 2025. As our Luxury Retail Specialist, you will be an ambassador of the luxury brands, fine groceries, wines, and gifts we sell,...

  • Retail Specialist

    6 days ago

    Heathrow, United Kingdom 36T Hub Intl Full time

    **Retail Specialist Vacancies** Are you a high energy and friendly individual? Are you a conversation starter? Do you like to leave a positive lasting impression on all those you encounter? Do you have a passion for delivering exceptional customer service and connecting with people? **If you answered YES to all of the above, ask yourself, am I ready to...

  • Retail Specialist

    1 week ago

    Heathrow, United Kingdom 36T Hub Intl Full time

    **Retail Specialist Vacancies** Are you a high energy and friendly individual? Are you a conversation starter? Do you like to leave a positive lasting impression on all those you encounter? Do you have a passion for delivering exceptional customer service and connecting with people? **If you answered YES to all of the above, ask yourself, am I ready to...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    La Mer’s journey began when Dr. Max Huber suffered burns in an experiment gone awry and set out to create his own destiny. Physicist by day, stargazer and dreamer by night, he hoped to unlock the power of renewal of the sea. Inspired by the oceanic world, Huber fermented nutrient-rich sea kelp with other natural ingredients. 12 years and 6,000 experiments...

  • Travel Retail

    7 months ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    La Mer’s journey began when Dr. Max Huber suffered burns in an experiment gone awry and set out to create his own destiny. Physicist by day, stargazer and dreamer by night, he hoped to unlock the power of renewal of the sea. Inspired by the oceanic world, Huber fermented nutrient-rich sea kelp with other natural ingredients. 12 years and 6,000 experiments...

  • Travel Retail

    1 week ago

    Heathrow, United Kingdom The Estée Lauder Companies Full time

    RESPONSIBILITIES AND TASKS **1. SALES PERFORMANCE** - TO COACH TEAMS IN STORE TO ACHIEVE RETAIL SALES TARGETS SET BY THE COMPANY THROUGH THE SALES & EDUCATION EXECUTIVE. - COACH ESTEE LAUDER ADVSIORS WHERE NECESSARY AND HIGHLIGHT TRAINING OPPORTUNITIES TO THE SALES & EDUCATION EXECUTIVE - TO HOST ON COUNTER EDUCATION WORKSHOPS TO DRIVE THE SELL THROUGH...

  • Replenishment Manager

    1 week ago

    Heathrow Villages, United Kingdom RHR Full time

    We have an exciting opportunity to become the Replenishment Manager for a globally recognised retailer, located at London Heathrow. Our client offer a diverse range of premium products providing something for everyone. We are looking for a Replenishment Manager who will be able to communicate and work with differing levels of management and staff. The main...

  • Account Executive

    6 days ago

    Heathrow, United Kingdom Sim Local (UK) Limited Full time

    **Company**:Sim Local (UK) Ltd. **Location**: Heathrow **Position**: Account Executive **Start**: Immediate Sim Local enables consumers to avoid expensive roaming charges when travelling abroad - serving the vast global international travel market (1.37 billion international arrivals passengers in 2019). Founded in 2011 our international retail...

  • Retail Assistants

    1 week ago

    London Heathrow Airport, United Kingdom Artisan People Full time

    Do you love the atmosphere of an Airport? Are you thinking about returning to work? Have you worked at Heathrow Airport in the past and would love to return? Would you like to get paid weekly and have on-going flexible work? If you have answered yes to any of the above, we’d love to hear from you. Artisan People are recruiting Retail Assistants to...