Receptionist

6 months ago

London, United Kingdom Cadogan Clinic Full time

**Job description**

**Summary**

The Cadogan Clinic, an award-winning boutique private hospital based in the heart of Chelsea is seeking a Receptionist to join our friendly and highly regarded Reception team

**Job Specification**

Your primary responsibility is to provide patients with the highest standard of customer service and ensure that all patients have a flawless journey from first contact to initial consultation right through to after care. You will be reporting directly to the Clinic Manager.

This is a full
- time position consisting of 40 hours per week working shifts which cover the clinic opening hours, which will include weekend shifts (on a rota) currently finishing at 5:30pm on Saturdays. Flexibility to work later on Saturdays as required is essential, (based on business needs).

The Cadogan Clinic offers supportive training to ensure your ongoing development for career progression.

**The role and responsibilities**
- Accurately and efficiently liaise all relevant information between consultants, operating facility staff and relevant out-patient clinic staff.
- Stock management and ordering.
- Maintain and deliver policies ensuring in clinic standards are maintained at a high level.
- Work with the in-clinic team to support day to day out patient operations ensuring a seamless in clinic experience for all patients, visitors, consultants, and staff.
- Work proactively to identify and solve or report in clinic issues to minimise risk and ensure H&S standards.
- You will be the client’s first contact with the clinic and will be responsible for acting as the patient concierge, greeting clients in the clinic, and carrying out Covid 19 related checks when a patient enters the clinic.
- You will follow in clinic protocols and take payments while maintaining the clinic’s exceptional customer service standards.
- You will ensure that all patient records are kept up to date and be responsible for managing the consultant diaries to ensure the clinic is running efficiently.
- You will handle general day to day activities such as opening and closing the clinic, ensuring the clinic is always presented to the best standard, general housekeeping duties.
- General administration including maintaining and updating computerised patient notes, medical administration, actioning patient prescription requests and liaising with external labs, pa’s, gps /other medical establishments on behalf of the patient.

**Skills and experience required**

**Essential**
- A team player with the ability to deliver their roles and responsibilities in a calm and efficient manner while working in a busy environment.
- Good relationship builder - ability to create strong working relationships across different departments and consultants.
- Experience of working in a similar high-end environment, delivering exceptional levels of service.
- Strong attention to detail
- Excellent communication skills and immaculate written English
- A polished appearance and professional manner
- Excellent communication skills.
- Excellent IT and administrative skills.
- A ‘can do’ attitude.
- A calm demeanour with prior experience working under pressure using sensitivity and discretion always.
- Keen interest in Aesthetics/wellbeing

**Preferable**
- Experience in medical administration.
- Prior experience working in a private outpatient department or Aesthetic clinic would be advantageous.

Salary and Benefits
- £26,000 salary
- Holiday (31 days including Bank Holidays - rising to 33 days after 2 years service)
- Birthday (day away from work on your work day birthday in addition to your holidays)
- Overtime payments
- Treatments and Products Discounts for Staff
- Wellbeing programme
- Cycle to work scheme
- Running club and Social Calendar
- Team lunches and fresh fruit daily
- Pension
- Lunchtime learning - Beauty and Aesthetics programme

**Job Types**: Full-time, Permanent

**Salary**: £28,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Health & wellbeing programme
- Referral programme

Schedule:

- 10 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Loyalty bonus

Work Location: In person

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