IT Helpdesk Advisor

Interaction Recruitment are working with a Global business who pride themselves on service and quality, developing their employees through a strong training and development team. Due to positive expansion plans we are seeking individuals with a keen interestand passion for IT and people who can demonstrate some fantastic examples of providing excellent service in a previous role,

You will join a busy department that pride themselves on giving excellent IT support to their customers, resolving customer issues in a timely manner and have the want to progress through the ranks.
- Strong team player
- Be highly computer literate
- A good telephone manner
- Able to work to SLAs and KPIs
- Excellent written and verbal communication skills
- The ability to multi-task in a pressurized environment
- A genuine interest in IT or previous experience in a similar role
The job role:

- Log issues via incident management system
- To advise customers on the best solutions
- Work in a team environment and support colleagues in day to day tasks
- Escalate issues to the relevant resolver teams internally
Working 5 days out of 7, between the hours of 7am - 8pm (works out as 4 weekends on/ 4 weekends off)
This role is Temp to Perm, paying £11 per hour, £21,450 PA with higher overtime rates available

If you have networking or cloud related experience/qualification/course completion this would be advantageous.