Senior Applications Analyst

2 weeks ago


Doncaster, United Kingdom LANGHAM RECRUITMENT LIMITED Full time

**Senior Applications Analyst | Up to £40k DOE + Bonus | Doncaster/East Midlands | Hybrid | Permanent**
We are seeking an enthusiastic Senior Applications Analyst to work with our client’s team in either Doncaster or the East Midlands. Our client is offering fully flexible and hybrid working with occaisonal travel to other sites.
**As Senior Applications Analyst, you will be responsible for**:

- Provide 2nd line support in accordance with agreed SLA’s.
- Make regional visits to hold Applications support workshops and ‘floor walk’ as agreed based on incident trends or regional requests.
- Ensure that training documentation and E-learning is maintained in line with changes and upgrades.
- Identify opportunities for improvement, validate, and progress to conclusion.
- Take ownership of any allocated project or change related systems configuration.
- Take ownership of any allocated unit, user acceptance and regression testing.

**Qualifications / Experience**:

- Providing 2nd/3rd line support.
- Knowledge of ITIL desirable.
- Experience of managing small IT projects desirable.
- Knowledge of change management desirable.
- Excellent communication skills, both written and verbal.
- Analytical troubleshooting and problem-solving skills.

**Salary / Benefits**:

- Up to £40k DOE
- Annual bonus
- Annual salary review
- Private healthcare
- Pension


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