Communications Research Lead

2 weeks ago

Edinburgh, United Kingdom NatWest Group Full time

Our people work differently depending on their jobs and needs. From home working to job sharing, visit the remote and flexible working page on our website to find out more.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

**Join us as a **Communications Research Lead**
- Join us in a high-profile role in the Group Chief of Staff Function, where you’ll lead our Communications Research
- We’ll look to you to define and execute research and analytics to deliver significant new insight and support an outcome-driven and data led performance culture
- Hone your leadership and collaboration skills, in this varied and strategic role

What you'll do

As a Communications Research Lead, you’ll be leveraging the bank-wide customer and strategy network to derive powerful insights for the CEO, Group Chief of Staff and bank ExCo. You’ll gather and analyse information from multiple sources to identify patterns and trends that inform reputation strategy and business decision making across a broad range of customer, competitor and market data sources.

As well as this, you’ll be:

- Supporting the creation and development of CEO and bank ExCo level flagship insights, leveraging existing, adjacent and creative data sources and employing the latest technology techniques
- Using internal business knowledge and external research to provide new propositions and messaging that delivers increased value for our key stakeholder groups
- Using multiple sources of information, such as surveys, media monitoring, social media listening, customer insights, colleague feedback, markets insights and relevant business operational data to provide insightful analysis
- Defining, designing and delivering powerful data-driven insight and analysis which supports decision making and generates value for the bank
- Focusing on creating and driving economic value by using your knowledge and expertise to challenge and influence business decision making

The skills you'll need

Along with this, you’ll need:

- Extensive analytical experience in translating complex data into powerful insights that drive action
- A strong background in directing data and technical professionals in sourcing and analysing deep research to drive insight
- Knowledge of emerging data and research disciplines that guide decision making, organisational connectivity and delivery of value from data
- Detailed knowledge and understanding of data, risk, regulatory and finance policies and guidelines, and any emerging trends and best practices within the industry
- Extensive knowledge of how data is used within a financial organisation both operationally and for reporting and analysis, together with a proven data control and reference data background

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