Ppm Co-ordinator

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.
- Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.**Due to contract expansion and contract wins, we have an exciting opportunity to join our team to work in our spacious modern offices that are a short walk to/from local transport links. You will join us on a full time, permanent basis and in return, you will receive a competitive salary, plus excellent benefits. This is predominantly an office-based role with the flexibility to work from home where applicable.**

**Job Overview**

Hours of work will be 40 hours a week, Monday to Friday with flexibility to work weekends, when required.

**Main Duties**
- Responsible for the co-ordination of all planned services within remit, detailed planning of work with regional procurement leads, commercial and other service delivery teams.
- To accurately record and maintain all information necessary to give accurate planning schedules, resolving client, operational and commercial queries relating to planned maintenance.
- To monitor, action and escalate incidents as appropriate to achieve agreed service levels and to keep customers informed of status and progress of resolution.
- Management and completion of disruptive planned works within the Regional Operational Management.
- Requesting and updating quotations for corrective works, issuing purchase orders for materials and subcontract orders.
- Administration of remedial work order submissions onto the client system and work flowing through to relevant departments.
- Be aware of commercial requirements on contract and limit of scope.
- Updating and responding to audits.
- Administration of immediate business critical remedial work order submissions and ownership through to completion.
- To handle and actively resolve any customer issues according to the Customer Complaint process.
- Be aware of the business continuity plan for the part of the business you work in.
- Attend training and other meetings as required and to make specific training needs known to line management
- Any other requirements of Line Manager.

**What we are looking for**
- Experience of working in a busy office environment
- Excellent administration skills
- Highly organised with attention to detail
- Strong Microsoft Excel skills
- Able to work on own initiative and manage own workload
- Relevant experience in a similar role
- Competent in using Microsoft Office suite
- Excellent communication and interpersonal skills
- Team player
- Well organised and prepared to be flexible in their approach Is familiar with different types of building engineering systems
- Previous experience in Public Sector service
- Specific experience in a particular FM and planned service.
- Experience in the management of internal multi skilled service delivery teams