Gym Receptionist

2 weeks ago


West Byfleet, United Kingdom The Warehouse Gym Full time

We currently have an opportunity available for a Receptionist to join our modern, state of the art, premium gym. We are looking for a conscientious, highly motivated, passionate professional who can be a real asset to our incredible team and company ethos.

This role is perfect for someone looking for a challenging opportunity. At The Warehouse Gym we always want to provide the best training and support for everyone. We aim to provide our members with a high end, professionally run and well maintained gym: backed up with the very best gym equipment, facilities and kitchen. Our core values are Community, Compassion and Commitment. Our customers are our highest priority and our staff will stop at nothing to deliver the very best experience to each member. Do you want to be part of an incredibly special gym community where we exceed expectations and customer satisfaction is guaranteed?

This is a full-time 40 hour a week role (rota basis); including the potential for early starts, evenings, and weekend working.

We are looking for an outgoing and confident individualto help deliver our mission, by welcoming; engaging; and motivating, our members so they can achieve their fitness goals.

Will be the first point of contact for our members as you meet and greet them at the front desk.

Must play and active role creating a welcoming environment where’s fun and enjoyable for members to train.

Needs the confidence and vibrant personality to create a sense of community that’ll engage members and support them in achieving their health and fitness goals.

Needs to build great relationships with members to gain their loyalty.

Must deliver exceptional customer service that ensures the loyalty of our members.

Would ideally have experience of working with a customer management system, signing up new members and managing payments.

Would ideally have relevant experience in a fitness club or similar industry.

Would ideally have experience of gym membership sales.

**Must be flexible** - able to work any operational shift as the business requires.

**Duties and Responsibilities**:
To be a leader in delivering our mission statement.

To offer exceptional customer service, as the first point of contact for members.

To take responsibility for member administration, ensuring members’ payment details are active and up to date.

To increase revenue by driving retail sales at the reception desk.

To deliver first-class tours to prospective members. By showing understanding of their needs and goals you will be able to demonstrate how our facility is their obvious choice.

To contact prospective members, to book tours.

To contribute general cleaning duties, ensuring exceptional cleaning and hygiene standards in all areas of the club.

To regularly review the standards of the changing rooms and take any necessary action to resolve issues.

Carry out end of day cleaning routines throughout the club.

To be confident, demonstrate initiative and problem-solving skills.

As the successful applicant, you will be provided with the relevant training, as well as having complimentary use of the gym facilities.

**Salary**: From £10.50 per hour

**Benefits**:

- On-site parking

Ability to commute/relocate:

- West Byfleet: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person



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