Delivery Shift Leader
4 months ago
About the role
This role leads from the front with your colleagues
- Work in a fast paced fulfilment environment where no day is the same.
- Take ownership of Delivery activities by running the daily operation, co-ordinating the team to deliver a seamless home shopping delivery experience.
- Prioritise workload to ensure the equipment and the loading of the vans ensure a smooth doorstep service for customers.
- Constantly look for ways to improve service & safety in your centre through on the job coaching and feedback to others.
- Have a great understanding of how your centre is performing and support Managers to deliver practical actions for improvement by taking a hands on approach.
- Guide, coach and oversee colleagues to ensure colleagues are in the right place, at the right time and doing the right tasks
- Responsible for the day to day replenishment operation in the centre, ensuring deliveries are taken in, worked and the centre is clean and tidy.
- Able to build strong long lasting relationships with colleagues to create a team spirit, encouraging them to be at their best.
- A clear communicator and use a variety of methods to keep the team well informed.
- Confident in leading the team and communicating with visitors, contractors and security team.
- Flexible in the way you think, making decisions efficiently and handling change to ensure everything we do is right for the customers and colleagues.
- Energetic, driving and motivating others to deliver beyond expectations and effectively balance priorities.
- Always looking for ideas and opportunities to serve our customers, communities and planet a little better every day.
You will be responsible for
Coordinating the team to deliver great availability for customers and safe operations:
- Running the operation on a day to day basis, making sure daily operational decisions are right for colleagues and customers during my shift.
- Ensuring the team always delivers the shopping trip and being the person who deals with any on-line customer issues to ensure they receive great service and a full resolution to any problems they may have.
- Ensuring colleagues are in the right place completing the right tasks and behaviours, liaising with others to ensure customers receive their online order on time.
- Ensure Customer Delivery Drivers receive all of the relevant training as part of their role.
- Ensuring Customer Delivery Drivers and Click & Colleague Colleagues fully understand their role with substitutions and “shorter than we’d like” for date codes.
- Making sure the delivery area is always clean, tidy and well presented.
- Co-ordinating Customer Delivery Drivers, ensuring the operation runs efficiently and effectively and they have their breaks at the right time to fit around operational requirements.
- Being knowledgeable about my centre and our results, coordinating others to deliver the practical actions to make improvements in my area.
- Following company and legislative and health & safety routines ensuring Customer Delivery Drivers do the same.
- Delivering communication to the Customer Delivery team when there are cascades from my manager.
- Looking at ways to simplify our operations and share these ideas with my Manager.
- Always putting the customer first and consider them in everything I do.
- Recognising and celebrating Customer Delivery Drivers achievements.
- Understanding what may be getting in the way of delivering a great service and helping to remove these obstacles.
- Communicating with the delivery teams as required.
- Ensuring Customer Delivery Drivers have everything they need to return safe and deal with any customer issues immediately.
- Carry out safety & van checks as part of my shift routines.
You will need
- Working together across my store and with other stores in my local area to achieve shared success
- Building Strong relationships with Customers and Colleagues
- Being flexible in the way you think, make decisions and handle change
- Knowing your own source of energy and keeping yourself fit for life
- Always looking for ideas and opportunities to build a better Tesco
About us
Our vision here at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving Britain's shoppers a little better every day’. Our business was built with a simple mission - to be the champion for customers, helping them to enjoy a better quality of life and an easier way of living. This hasn't changed. Customers want great products at great value which they can buy easily and it's our job to deliver this in the right way for them. In the UK, we serve some 66 shoppers every second, so it's our goal to ensure every one of those customers experiences just a little better service on each visit.
At Tesco, inclusion means that Everyone’s Welcome. Everyone is treated fairly and with respect; by valuing individuality and uniqueness we create a sense of belonging. Diver
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