Motor Claims Handler

4 months ago

Sunderland, United Kingdom EDAM Group Full time

**Who we are**

We are a nationwide team working towards and guaranteeing the same goal; helping people after an accident. Our vision is to become the leading provider of Accident Management Services delivering service certainty at uncertain times.

We take care of people who have been involved in accident by:

- Fixing their car
- Providing them with a replacement
- Helping them recover their losses
- Making them feel secure

**How will you make a difference?**

Our Claims Handlers assist customers who have been involved in a non-fault accident, by always providing our clients with exceptional customer service.

We have opportunities in our Operations team assessing new accident referrals from business partners to ascertain whether we can provide services, in addition to this we also monitor the claim throughout the period of repairs or until we recover the customers total loss value in order to ensure full recovery of hire charges.

**What will the Claims Handler be accountable for?**
- Making all necessary checks and enquiries into liability before arranging a replacement hire vehicle and/or repairs for non-fault clients, ensuring all processes relating to credit hire and credit repair are managed in line with agreed standards.
- Handling calls quickly and efficiently with customers and insurers to discuss, record and progress cases, politely and professionally
- You’ll also need to ensure data is processed accurately
- Timely resolution of queries to ensure customer satisfaction
- Promoting our products and services
- Completing any administration
- Working efficiently and proactively to achieve your targets and progress your caseload
- Deliver a high standard of customer service and ensure that all processes relating to Credit Hire and Total loss are managed in line with operational and department SLA’s and to the timescales laid out within the ABI GTA

**How will you make it happen?**
- Exceptional communication and organisational skills
- Ability to work in a fast paced high pressured at times environment
- Excellent time management and good prioritising skills required
- Experience of using Microsoft Office
- Dynamic, results driven outlook
- Ability to work as part of a team and using your own initiative
- Problem Solving
- Decision Making
- Planning & Organisation
- Responding to Pressure and Change
- Communicating and Influencing
- Building and Managing Relationships

**Benefits & Rewards**:

- Hybrid working
- 25 days holiday + bank holidays
- Wellbeing day off
- Holiday buy scheme
- Staff car scheme
- Saving scheme - you save & we match
- Healthcare cash-plan
- Football season tickets - Man Utd, Man City & Sunderland FC
- Enhanced maternity & paternity
- Enhanced sick pay
- Free uniform
- Free car park
- Perkbox discounts site
- Social events
- Employee assistance programme
- Cycle to work scheme
- Eye care vouchers
- Pension scheme
- Bright office & breakout area
- Regular wellbeing and engagement activities
- Volunteering and charity opportunities

**What guides us?**
- **E**mpathy
- We recognise and celebrate our differences.
- We trust each other and demand a culture where mutual respect is a given.
- No one works harder for their customer.
- **D**riven
- We share a common goal.
- We are driven to be the best that we can be, in all that we do.
- Innovation and the spirit to continuously improve are what keeps EDAM driving forward.
- **A**ccountable
- Accountability is both an individual and collective responsibility.
- Quality is a given.
- We own our mistakes and we celebrate our successes.
- **M**aking it happen
- We are dedicated to excellence in all that we do.
- My individual contribution makes a difference.
- We grow through the building and sharing of knowledge.

**We understand that we’re stronger together**

**#oneteam**

So, if you have **EMPATHY**, **DRIVE** and can take **ACCOUNTABLILITY** - **MAKE IT HAPPEN** and click apply

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 10-37.5 per week

**Salary**: £20,500.00-£28,000.00 per year

**Benefits**:

- Bereavement leave
- Casual dress
- Company car
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Referral programme
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Overtime
- Weekend availability

Supplemental pay types:

- Yearly bonus

Ability to commute/relocate:

- Sunderland: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Sunderland

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