Housekeeping Supervisor

3 weeks ago

Windsor, United Kingdom Eton College Full time

**Role Introduction**:
Our Housekeeping Supervisors are fundamental to ensuring that our Boarding Houses are kept as clean, orderly and welcoming as possible. The Boarding Houses are integral to our pupils’ lives, and Housekeeping Supervisors, therefore, have a direct impact on pupils’ experiences of life at Eton College.

As Housekeeping Supervisor, you are responsible for supervising the work of a team of Housekeepers within five of our boarding houses. Your role is to make sure that all cleaning is undertaken to the required standards, and is consistent across the houses that you support. You also provide training and guidance for your team and work with the wider Housekeeping and Central Cleaning team to ensure the smooth running of the department.

**Depending on the role you are in, you will have one of the following working patterns**:
Monday to Friday 8am to 4.30pm, you would be expected to work Saturdays if one of the 3 days start/end of half falls that way. With a weekly rotation from Monday to Friday 7am to 3.30pm.

**Main Duties**:

- Supervising your team of Housekeepers to make sure that the boarding houses and any other areas under your care are clean, tidy and inviting at all times. Your supervisory duties will include, but are not limited to:

- Assigning and inspecting work to ensure that cleaning standards (including COSHH standards) are being met, Service Level Agreements achieved, and house events appropriately prepared for;
- Ensuring that the work of your team is consistent across the different houses that you support;
- Investigating complaints about poor housekeeping service and taking corrective actions where necessary;
- Taking action to address any under-performance of team members or inconsistency across houses;
- Dealing with problems and issues within your team, with support from the Cleaning Duty Managers and Head of Housekeeping and Central Cleaning as appropriate;
- Training and inducting new team members to ensure that they can effectively perform in their roles and deliver exceptional customer service to the houses;
- Providing ongoing training on work procedures and the use and maintenance of equipment;
- Ensuring that team members receive safeguarding training that is appropriate to their role (for example, spotting the signs of likely drug or alcohol abuse in a pupil’s room);
- Undertaking annual performance appraisals, giving constructive feedback and identifying development opportunities;
- Building and maintaining a motivated and positive team who provide an excellent Housekeeping service;
- Working closely with the Workforce Planner and Cleaning Duty Managers to ensure appropriate staffing levels are maintained and house rotas are effective to deliver the standards required;
- Supporting the Workforce Planner and Cleaning Duty Managers to deal with short term cover issues;
- Assisting the Head of Housekeeping and Central Cleaning with recruitment and selection activities for Housekeeping staff;
- Overseeing cleaning supplies (in conjunction with your Housekeeping Supervisor colleagues), which includes taking regular inventories and ordering new stock as appropriate, and issuing supplies and equipment to Housekeeping staff as needed;
- Make recommendations regarding ways to improve the Housekeeping service and ensure more efficient operation;
- Undertaking cleaning and housekeeping tasks as required to ensure the smooth functioning of the housekeeping service;
- Undertaking any other reasonable duties as required.
- Where required, undertake regulated activity, such as unsupervised contact with children, ensuring that safeguarding procedures are followed and providing safe and effective care at all times.
- Good understanding and effective implementation of Child Protection procedures
- Commitment and promotion of equality, diversity and inclusion;
- All positions at Eton are classed as ‘regulated activity’ as per the Keeping Children Safe in Education 2021 guidance, therefore a good understanding of safeguarding procedures is essential;
- Commitment to safeguarding and promoting the welfare of children, including by not limited to, completing safeguarding training as required, and ensuring any safeguarding updates issued by the College are read and understood;
- Understand and comply with procedures and legislation relating to confidentiality.

To be successful in this role, the incumbent should have:

- Previous experience in a similar role, ideally within a hospitality environment;
- Prior line management or supervisory experience;
- A flexible approach to work and a ‘can do’ attitude;
- Excellent communication skills - with the ability to develop and maintain positive working relationships with challenging stakeholders;
- The ability to work with mínimal supervision and to use your own initiative;
- The desire to provide excellent customer service, and the will to make sure that your team do the same;
- Great attention to detail and pride in your

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