Works Planner

Hales Group are seeking a **Works Planner** to maintain the effectiveness of IT systems supporting the property operations service.

The post holder will provide guidance to stakeholders in relation to scheduling, monitoring and collation of data on repairs and voids maintenance works whilst continuously monitoring and reviewing performance delivery, making real time adjustments to work diaries to maximise the use of available resources, prioritising direct employed resources.

**Principle Responsibilities**:
Manage and co-ordinate the diaries of operatives so that workloads can be scheduled, adjusted and managed within the computerised diary system and associated telephony, to maximise efficiency of the service. Deal with property operations related work issues as they arise, such as unplanned operative absences, complications in the work, and manage any necessary changes to appointments in communication with stakeholders directly to agree any changes.

Establish and maintain effective, timely and on-going communications with operatives to monitor the progress of work, and take appropriate action with regard to appointment schedules to satisfy stakeholder requirements, whilst managing necessary variations to schedules and appointments which arise due to unforeseen circumstances, emergent repair complications etc.

Ensure daily collation of data across all areas for the services provided by operations team is undertaken and assist the Lead Planner in assessing this data to maximise productivity.

Assist the Lead Planner with the daily monitoring of the supply chain’s activities to ensure service standards are maintained, reporting potential deviations from performance to same; preparing appropriate reports for action.

Continuously monitor and review performance delivery and make real time adjustments to work diaries to maximize the use of available resources, prioritizing direct employed resources.

Support relevant departments when necessary.

**The successful Works Planner will have demonstrable experience of the following**:
Demonstrable ability to produce and communicate technical information verbally and in writing.

Demonstrable proficiency in using a range of IT related systems including Office based packages, with particular focus on Excel.

Good planning and organisational skills to ensure tasks are completed within timescales.

A responsive, constructive and flexible attitude towards working arrangements within a team environment.

Someone who can pay close attention to detail

Previous experience of dealing with customers, preferably within a social housing environment.

HOURS: 37.5 hours Monday to Friday

DURATION: Temporary to Permanent

LOCATION: Saffron Walden

PAY RATE: £25,000

**Why work through Hales Group?**

**Job Information**:

- Job Reference: IM-WP-SW
- Salary: £25,000 per annum
- Salary From: £0
- Salary To: £0
- Job Industries: IT
- Job Locations: Saffron Walden, Essex
- Job Types: Temporary