Full Time Supervisor

5 months ago

Exeter, United Kingdom sixteen88 Ltd Full time

**Please note you are required to be able to work between the hours of 6am and 8:30pm. This is the Starbucks located on Honiton Road (EX1 3RU).**

Summary of Key Responsibilities:

- Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
- Anticipates customer and store needs by constantly evaluating environment and customers for cues.
- Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
- Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
- Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
- Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
- Follows all cash management and cash register policies and ensures proper cash management
- practices are followed by shift team.
- Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
- Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
- Recognizes and reinforces individual and team accomplishments by using existing
organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
- Utilizes operational tools to achieve operational excellence during the shift.
- Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
- Contributes to positive team environment by recognizing alarms or changes in part.
- Develops positive relationships with shift team by understanding and addressing individualmotivation, needs and concerns.

Experience & Qualifications:
- Maintain regular and consistent attendance and punctuality
- Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
- Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
- Experience in a position that required constant interacting with and fulfilling the requests of customers
- Comply with, coach and model Starbucks dress code
- Experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees

**Job Types**: Part-time, Permanent
Part-time hours: 30 per week

**Salary**: Up to £11.00 per hour

**Benefits**:

- Discounted or free food
- Employee discount
- On-site parking
- Store discount

Schedule:

- 10 hour shift
- 8 hour shift
- Weekend availability

**Experience**:

- Supervisor: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

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