Operations Controller

**Operations Controller | Letchworth | Permanent**

**Hours: 24 hours per week (+bank holidays)**

**Shifts: 07.00 - 20.00 (with 1 hour unpaid lunch), Saturday & Sunday + 6/8 Bank Holidays**

**Salary: £18.51 per hour**

**Benefits**:

- Competitive holiday allowancer
- Day off for your Birthday
- Death in Service
- Enhanced Maternity and Paternity
- Additional day off when your child start primary school & to attend colleage/university graduation ceremony
- Access to a Health and Wellness Programe
- Perks a Work - discounts and rewards for lots of retailers
- Ride to Work & Season Ticket Loans (available after a years service)

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

**Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before**

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Controller to ensure we continue growing and improving every day.

**This is where you come in**

CitySprint have an exciting opportunity for an Operations Controller to join our Out of Hours Team Part Time on Weekends (Saturday & Sunday) & 6 out 8 Bank Holidays.

For this role, we are looking for a driven, self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment. The purpose of your role will be to provide a high level of support to the control and operations whilst ensuring a high level of customer service from booking to completion.

**Operations Controller Role Responsibilities**:

- Allocation of work to couriers in a fair and transparent manner.
- Taking bookings accurately and advising clients of our services.
- Monitoring of jobs through to POD and completion with priority on platinum customers.
- Implementing and maintaining Service Level Agreements (both customer and service centre specific).
- Proactively keeping clients and fellow employees informed of any delays or issues.
- Ensure your fleet size is sufficient to service your clients particularly during peak periods - maintain levels and recruit when required.
- Previous experience of working in Operations or similar roles**.**
- Excellent verbal and written communication
- Previous experience in an Operational/controller or Customer Service environment
- Good geographical knowledge
- Basic Computer Skills - full Microsoft Office Suite
- Previous experience using CityTrak and X-Despatch 3 desirable but not essential (full training will be provided)

If the Operations Controller role sounds perfect for you, we really want to hear from you

**_We do not require the assistance of agencies with this vacancy - thank you in advance._