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Travel Reservations Manager
3 months ago
Travel Reservations Manager
Cambridge
Base Salary to £45,000 + Bonus and Benefits
My client is a leading travel company who creates and tailormade bespoke luxury cruises and holidays to worldwide destinations.
Due to expansion, they are now recruiting a Reservations Manager with a proven background in sales management within the travel, to join their growing team and drive their growth.
This is a newly created position and will be a key role in the company working alongside the senior management team to drive sales, improve efficiency and quality control whilst ensuring a high level of customer service is delivered at all times.
The role requires a hands-on approach to the day-to-day management of the sales department including a small team of sales and admin personnel, to provide support, guidance and sales training.
Previous management experience within the travel industry is essential.
This is an office-based role although there maybe some flexibility for hybrid working
The working hours are Monday to Friday 9-5.30 although the sales team work a half Saturday on a rota basis
Travel Reservations Manager Responsibilities
Management of the sales department ensuring day to day tasks are completed whilst providing guidance, support and training to the sales team
Pursue and drive revenue growth in line with the business’s aim whilst meeting a variety of sales targets/goals
Monitoring quality control and ensure high standards of customer service is offered at all times
Identifying key needs within the sales department and working with the Commercial Director to develop and implement solutions and processes to improve efficiency
Ensuring all booking reservations and customer administration follow up is delivered to the highest standards
Working with the Marketing Manager to ensure all company's products, campaigns and services are briefed to the sales team
Identify cross-sell opportunities and additional revenue opportunities
Travel Reservations Manager Experience & skills Required:
Previous management/supervisory experience within the travel industry is essential
Sales driven with ability to identify sales patterns and opportunities whilst monitoring growth in line with company’s targets.
Strong leadership skills
Self-motivated with a can-do attitude and committed approach.
Strong attention to detail
Enthusiastic & confident with excellent communication skills and ability to manage a team.
Knowledge & ability to provide tailor-made services and dynamic packaging for bespoke customer proposals.
Travel Reservations Manager Salary and Benefits
Base Salary to £45,000 depending on experience.
Company annual bonus scheme
25 days holiday plus bank holidays
Private Healthcare including optical and dental cover
Company Pension scheme
Free onsite parking
Some Hybrid working possibilities.
