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Spa and Leisure Assistant

3 months ago

East Grinstead, United Kingdom Ashdown Park Full time

**Job Ref**:ELI2464

**Branch**:Ashdown Park

**Location**:Ashdown Park, Forest Row

**Salary/Benefits**:£11,496.87 per annum based on 21 hours per week plus Service Charge*

**Contract type**:Permanent

**Hours**:Part Time

**Shift pattern**:0630hrs to 1400 hrs and 1330hrs to 2100hrs by rota working 3 days out of 7 shift includes a 1/2 hour unpaid break

**Hours per week**:21 hours per week (3 days out of 7 by rota)

**Posted date**:13/02/2024

**Closing date**:28/03/2024Providing support across all areas of the Country Club Spa to ensure cleanliness and presentation standards are maintained and areas are ready for guest use at all times. It is a varied role, including welcoming and looking after hotel residents, private members and day visitors.

**Key Responsibilities**:

- To open and close the Country Club and Spa, with lone working at the end of a late shift (1.30pm-9pm).
- Ensuring all areas of the Country Club including the pool area and Leisure Club furniture, are clean and tidy, ready for use.
- Carrying out pool tests as required.
- To provide a welcoming atmosphere for all our guests and members.
- Assisting with reception duties including answering the telephone, checking in visitors and advising on services available as well as directing guests to changing rooms, Relaxation Room, the Forest Brasserie and treatment areas.
- To work closely with the Reception, Brasserie and Spa teams to ensure smooth running of the day.

**Key Attributes**:

- Have a good command of the English language, both verbal and written.
- Be passionate about customer service with a friendly and welcoming demeanour.
- Have good knowledge of Microsoft Word and Outlook. Previous experience working with Microsoft Excel and a spa booking system would be an advantage.
- Love what they do and possess the ability to work well under pressure with good time management skills.
- Possess a ‘can do’ attitude and be able to use their own initiative.
- Be able to clean effectively to the high standards of hygiene required, and have good attention to detail.

**Due to our rural location you will need your own transport.**
- At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about._

**About Ashdown Park Hotel Country Club**:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

**Why work at Ashdown Park Hotel Country Club**:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you

**Benefits**

To support and reward our staff we offer:

- A commitment to pay above the living wage
- Generous share of the monthly Service Charge (*which is dependant upon overall sales performance)
- Career development with accredited training providers
- Enhanced holiday programme reward scheme for long service
- Employee Assistance Programme - Hospitality Action
- Meals provided by our talented kitchen team
- We have plenty of free parking
- Generous 'Refer a Friend' bounty incentive
- We also have amazing recognition awards for exceptional customer service
- Reduced price stays in all of our hotels where you are treated like a guest no matter who you are (after successful completion of probation period)
- Discounts available for spa treatments and for food and beverage (after successful completion of probation period)
- Uniform provided
- Smart Penion Scheme which is linked to Smart Rewards which gives employees free, unlimited access to over 1200 discounts
- Access to Wagestream which helps you keep track of your earnings in real-time; gives you access to the wages you have earned; helps you to save wages; gives you access to a financial health score checker.

**About Ashdown Park Hotel Country Club**:
Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest. With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

**Why work at Ashdown Park Hotel Country Club**:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but