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Contracts Professional

3 months ago

Chesterfield, United Kingdom BT Full time

Contracts Professional

**Job Req ID**:27643**Posting Date**:11 Jan 2024**Function**:Business Services & Operations**Location**:Barlborough, Chesterfield, United Kingdom**Salary**:Competitive + Excellent Benefits**Why this job matters**
The key purpose of the role is to provide a pivotal role in the operational day-to-day aspects of the Contracts Administration team. The Contracts Professional has responsibility for maintaining information relating to customer annuity contracts and assisting in the running of the Contracts Administration function.
- You’ll ensure that all duties are completed to the required standard and timescale and lead continual improvement in the way service contracts are managed and controlled within Service.

**What you’ll be doing**
1. Collaborating with cross functional teams to create and map existing or new PSB processes into the contracts team
2. Dealing with end customers, sales, finance for hardware break fix, contracts renewals, flex contracts ensuring service levels agreements are met
3. Processing new orders/contracts/renewals/cancellations and amendments to existing contracts on the relevant business tools and ensuring all information is accurate
4. Providing support and training to new or existing employees
5. BT UK eyes only entitlement checks SAMT and assets swaps - dealing with multiple systems, in house and third party

**Essential Skills**
- Customer Experience
Data Management
Business Process Improvement
Decision Making
Growth Mindset

**What we would like to see on your CV**
1. Knowledge of hardware break fix, renewals, monitoring and management across CO-LO, manged computers, end user computing/services desk
2. Knowledge / experience in Managed Services processes
3. You're able to work independently and can work within Service-Level Agreements (SLAs)
4. Must demonstrate an overall knowledge of contracts and billing

**Benefits**
At BT, we entertain, educate, and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses, or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.
**Benefits of working for BT include**:

- Competitive salary
- 10% on target bonus
- BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
- 25 days annual leave (not including bank holidays), increasing with service
- Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
- World-class training and development opportunities
- Option to join BT Shares Saving schemes.
- Discounted broadband, mobile and TV packages
- Access to 100’s of retail discounts including the BT shop

**Flexible Working**
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
- With over 175 years of heritage, BT is now the flagship business brand of BT Group. We’ve brought together our best people and capabilities into a B2B powerhouse serving 1.2 million business customers internationally.- We’re a global leader for secure connectivity and collaboration platforms for businesses of all shapes and sizes, from big household names and government departments, right through to sole traders and new start-ups. But it’s not just the technology that matters, it’s what it can do to help them build stronger, smarter, more secure businesses.- We value diversity and inclusion and believe in making a positive impact. We connect for good by championing digital inclusion and equipping people, businesses, and communities with digital skills to thrive.- As a member of our team, you will be part of an organisation that celebrates difference, fosters innovation and provides you with opportunities to be your best. With millions of businesses relying on us daily, joining BT means you can be part of a diverse and multi-skilled team that makes a significant impact to society.**A FEW POINTS TO NOTE**:

- Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.**DON'T MEET EVERY SINGLE REQUIREMENT?