Team Member

7 months ago

Cambridge, United Kingdom The Dumpling Tree Full time

**About us**

The Dumpling Tree is a small business in Cambridge. We are fast-paced, customer-centric, fun, and our goal is to our ultimate goal is to become the go-to destination for the most delectable and diverse dumpling experience in town. We strive to create a culinary haven where dumpling enthusiasts, food lovers, and families can gather, share delightful moments, and indulge in a variety of mouthwatering dumplings that cater to all tastes and preferences. Our mission is to craft an authentic and innovative menu that showcases the rich heritage of dumplings from different cultures while infusing them with a creative twist. We are committed to using only the finest, freshest, and locally-sourced ingredients, ensuring that every dumpling we serve is a delectable masterpiece. Beyond offering an exceptional dining experience, we aim to foster a warm and welcoming atmosphere, where our guests feel like they are part of The Dumpling Tree family. Our attentive and friendly staff will go above and beyond to ensure that every guest leaves with a satisfied heart and a craving to return..

**Job Description: Front of House Team Member (FOH) - Upselling Specialist**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a talent for upselling and the ability to think on your feet in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Front of House (FOH) Team Member.

**Position Overview**:
As a FOH Team Member, your primary responsibility will be to create a positive and memorable dining experience for our valued guests. You will play a crucial role in enhancing customer satisfaction through your exceptional service, upselling skills, and proactive approach to providing outstanding hospitality.

**Responsibilities**:
1. **Upselling Expertise**: Utilize your in-depth knowledge of our menu offerings and beverage selections to proactively suggest additional items that complement guests' orders, thereby maximizing sales and revenue.

2. **Customer Engagement**: Welcome guests with a warm and friendly demeanor, engaging in meaningful interactions to understand their preferences and making appropriate recommendations to enhance their dining experience.

3. **Order Accuracy**: Ensure accurate and timely order taking, communicating guests' preferences and special requests effectively to the kitchen and bar staff.

4. **Problem-Solving**: Think on your feet to address any customer concerns or issues promptly and professionally, going above and beyond to ensure their satisfaction.

5. **Upselling Strategies**: Develop creative and effective upselling strategies, staying informed about current promotions, seasonal offerings, and new menu items.

6. **Team Collaboration**: Work collaboratively with other FOH team members, kitchen staff, and management to ensure smooth operations and excellent service delivery.

7. **Cleanliness and Organization**: Maintain a clean and organized FOH area, ensuring tables are properly set, and the ambiance is welcoming for guests.

8. **Product Knowledge**: Continuously update your knowledge of our products, including ingredients, preparation methods, and allergens, to provide accurate information to guests.

9. **Upselling Incentives**: Participate in upselling contests or initiatives, contributing to a positive team spirit and healthy competition.

10. **Taking Initiative**: Identify opportunities to improve the guest experience or streamline service processes, taking the initiative to implement these improvements when appropriate.

**Qualifications**:

- Previous experience in a FOH position in a restaurant or hospitality setting is preferred.
- Outstanding communication and interpersonal skills.
- Proven ability to upsell and drive sales.
- Quick thinking and ability to handle high-pressure situations with grace and composure.
- Strong problem-solving skills and a customer-centric mindset.
- Knowledge of food and beverage trends, as well as dietary restrictions and preferences.
- Ability to work in a team and take initiative when needed.
- Flexibility to work evenings, weekends, and holidays as required.

**Join our team and be part of a dynamic and customer-focused restaurant environment**

Our work environment benefit includes:

- Free staff food and non alcoholic drinks on shift
- Bonus every two weeks after probation
- 20% Friends and Family Discount
- Weekend Incentives
- 1 Personal Day for your Birthday
- Pension Scheme
- Pro-rated Paid Time off
- Sick Leave
- Flexible Working
- Career Advancement/Training and Development - Be able to create your own path in the company
- Social Events and Team Building
- Employee Recognition Programs

**Job Type**: Part-time
Part-time hours: 16-20 per week

**Salary**: £10.42-£11.50 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
-

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