Team Member

3 months ago

Cambridge, United Kingdom The Dumpling Tree Full time

**About us**

The Dumpling Tree is a small business in Cambridge. We are fast-paced, customer-centric, fun, and our goal is to our ultimate goal is to become the go-to destination for the most delectable and diverse dumpling experience in town. We strive to create a culinary haven where dumpling enthusiasts, food lovers, and families can gather, share delightful moments, and indulge in a variety of mouthwatering dumplings that cater to all tastes and preferences. Our mission is to craft an authentic and innovative menu that showcases the rich heritage of dumplings from different cultures while infusing them with a creative twist. We are committed to using only the finest, freshest, and locally-sourced ingredients, ensuring that every dumpling we serve is a delectable masterpiece. Beyond offering an exceptional dining experience, we aim to foster a warm and welcoming atmosphere, where our guests feel like they are part of The Dumpling Tree family. Our attentive and friendly staff will go above and beyond to ensure that every guest leaves with a satisfied heart and a craving to return..

**Job Description: Front of House Team Member (FOH) - Upselling Specialist**

Are you a highly motivated and customer-focused individual with a passion for delivering exceptional service? Do you have a talent for upselling and the ability to think on your feet in a fast-paced environment? If so, we have an exciting opportunity for you to join our team as a Front of House (FOH) Team Member.

**Position Overview**:
As a FOH Team Member, your primary responsibility will be to create a positive and memorable dining experience for our valued guests. You will play a crucial role in enhancing customer satisfaction through your exceptional service, upselling skills, and proactive approach to providing outstanding hospitality.

**Responsibilities**:
1. **Upselling Expertise**: Utilize your in-depth knowledge of our menu offerings and beverage selections to proactively suggest additional items that complement guests' orders, thereby maximizing sales and revenue.

2. **Customer Engagement**: Welcome guests with a warm and friendly demeanor, engaging in meaningful interactions to understand their preferences and making appropriate recommendations to enhance their dining experience.

3. **Order Accuracy**: Ensure accurate and timely order taking, communicating guests' preferences and special requests effectively to the kitchen and bar staff.

4. **Problem-Solving**: Think on your feet to address any customer concerns or issues promptly and professionally, going above and beyond to ensure their satisfaction.

5. **Upselling Strategies**: Develop creative and effective upselling strategies, staying informed about current promotions, seasonal offerings, and new menu items.

6. **Team Collaboration**: Work collaboratively with other FOH team members, kitchen staff, and management to ensure smooth operations and excellent service delivery.

7. **Cleanliness and Organization**: Maintain a clean and organized FOH area, ensuring tables are properly set, and the ambiance is welcoming for guests.

8. **Product Knowledge**: Continuously update your knowledge of our products, including ingredients, preparation methods, and allergens, to provide accurate information to guests.

9. **Upselling Incentives**: Participate in upselling contests or initiatives, contributing to a positive team spirit and healthy competition.

10. **Taking Initiative**: Identify opportunities to improve the guest experience or streamline service processes, taking the initiative to implement these improvements when appropriate.

**Qualifications**:

- Previous experience in a FOH position in a restaurant or hospitality setting is preferred.
- Outstanding communication and interpersonal skills.
- Proven ability to upsell and drive sales.
- Quick thinking and ability to handle high-pressure situations with grace and composure.
- Strong problem-solving skills and a customer-centric mindset.
- Knowledge of food and beverage trends, as well as dietary restrictions and preferences.
- Ability to work in a team and take initiative when needed.
- Flexibility to work evenings, weekends, and holidays as required.

**Join our team and be part of a dynamic and customer-focused restaurant environment**

Our work environment benefit includes:

- Free staff food and non alcoholic drinks on shift
- Bonus every two weeks after probation
- 20% Friends and Family Discount
- Weekend Incentives
- 1 Personal Day for your Birthday
- Pension Scheme
- Pro-rated Paid Time off
- Sick Leave
- Flexible Working
- Career Advancement/Training and Development - Be able to create your own path in the company
- Social Events and Team Building
- Employee Recognition Programs

**Job Type**: Part-time
Part-time hours: 16-20 per week

**Salary**: £10.42-£11.50 per hour

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Commission pay
-

  • Hospitality Team Member

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Bill's Team Members Full time

    {"title": "A Career in Hospitality", "subtitle": "Become a vital member of our front-of-house team", "content": "At Bill\u0027s, we\u0027re looking for outgoing, warm, and friendly individuals to join our team as Commis Waiters. If you\u0027re passionate about delivering exceptional customer service and have a passion for food, we want to hear from you.As a...

  • Hospitality Team Member

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Bill's Team Members Full time

    {"title": "A Career in Hospitality", "subtitle": "Become a vital member of our front-of-house team", "content": "At Bill\u0027s, we\u0027re looking for outgoing, warm, and friendly individuals to join our team as Commis Waiters. If you\u0027re passionate about delivering exceptional customer service and have a passion for food, we want to hear from you.As a...

  • Team Member

    3 months ago

    Cambridge, United Kingdom SSP Full time

    **About the Role**: **Team Member at M&S Cambridge **Station** **Everyone regardless of age starts on £10.57 per hour** - ** Additional £1.20 for work between midnight and 6am** We are looking for **Part time Team Members **to join our **Marks & Spencer Cambridge** **Station.** As a team member you will work shifts between **5am** and **10pm** so it is...

  • Team Member

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Pret - Cambridgeshire AREA Full time

    Join Our Team as a Team MemberWe are seeking enthusiastic and passionate individuals to join our team as Team Members in Cambridge, One Station. As a Team Member, you will be part of a dynamic and fast-paced environment where you will have the opportunity to develop your skills and grow with our company.Key Responsibilities:Provide exceptional customer...

  • Team Member

    4 days ago

    Cambridge, Cambridgeshire, United Kingdom Pret - Cambridgeshire AREA Full time

    Join Our Team as a Team MemberWe are seeking enthusiastic and passionate individuals to join our team as Team Members in Cambridge, One Station. As a Team Member, you will be part of a dynamic and fast-paced environment where you will have the opportunity to develop your skills and grow with our company.Key Responsibilities:Provide exceptional customer...

  • Team Member

    4 months ago

    Cambridge, United Kingdom Tortilla Full time

    Here at Tortilla, we are seeking to recruit a **Team Member** to join us in ##teamdescription##. You will join us on a permanent basis, with part-time and full-time opportunities available, and in return, you will receive a competitive rate of **£11.42** per hour (over 18’s) paid every 2 weeks. **About Us** Our family of over 60 stores is united by a...

  • Team Member

    4 months ago

    Cambridge, United Kingdom Tortilla Full time

    Here at Tortilla, we are seeking to recruit a **Team Member** to join us in Cambridge. You will join us on a permanent basis, with part-time and full-time opportunities available, and in return, you will receive a competitive rate of **£11.42** per hour (over 18’s) paid every 2 weeks. **About Us** Our family of over 60 stores is united by a shared...

  • Team Member

    4 months ago

    Cambridge, United Kingdom Pret - Cambridge, One Station Square Full time

    **Team Member, Location** **£9.80 - £11.05 an hour** We are looking for enthusiastic Front of House and Kitchen Team Members who are passionate about preparing delicious products and delivering great customer service as part of a team at ! We have the following positions available right now: - Full-time - Shifts are spread over 5 days from Monday to...

  • Team Member

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom City Pub's Full time

    Bar Staff OpportunityThe City Pub Group is seeking a skilled and enthusiastic Bar Staff member to join our team at The Tivoli in Cambridge.What We Offer:Access to our Career Pathway and training and development courses50% discount on food, drink, and accommodation across all CPG sitesWagestream, which gives you power over your pay and access to up to 50% of...

  • Team Member

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom City Pub's Full time

    Bar Staff OpportunityThe City Pub Group is seeking a skilled and enthusiastic Bar Staff member to join our team at The Tivoli in Cambridge.What We Offer:Access to our Career Pathway and training and development courses50% discount on food, drink, and accommodation across all CPG sitesWagestream, which gives you power over your pay and access to up to 50% of...

  • Team Member

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom City Pub's Full time

    Bar Staff OpportunityThe City Pub Group is seeking a skilled and enthusiastic Bar Staff member to join our team at The Tivoli in Cambridge.What We Offer:Access to our Career Pathway and training and development courses50% discount on food, drink, and accommodation across all CPG sitesWagestream, which gives you power over your pay and access to up to 50% of...

  • Team Member

    1 week ago

    Cambridge, Cambridgeshire, United Kingdom City Pub's Full time

    Bar Staff OpportunityThe City Pub Group is seeking a skilled and enthusiastic Bar Staff member to join our team at The Tivoli in Cambridge.What We Offer:Access to our Career Pathway and training and development courses50% discount on food, drink, and accommodation across all CPG sitesWagestream, which gives you power over your pay and access to up to 50% of...

  • Team Member

    6 hours ago

    Cambridge, Cambridgeshire, United Kingdom Pret - Cambridgeshire AREA Full time

    Join our Pret team in Cambridge, One Station!£11.60 an hourWe're looking for enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you'll be responsible for delivering great customer service and preparing delicious products as part of a dynamic team.We have various shifts available, including full-time and...

  • Team Member

    2 hours ago

    Cambridge, Cambridgeshire, United Kingdom Pret - Cambridgeshire AREA Full time

    Join our Pret team in Cambridge, One Station!£11.60 an hourWe're looking for enthusiastic and passionate individuals to join our Front of House and Kitchen teams. As a Team Member, you'll be responsible for delivering great customer service and preparing delicious products as part of a dynamic team.We have various shifts available, including full-time and...

  • Team Member

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Station Tavern Full time

    Station Tavern is seeking a skilled and enthusiastic Team Member to join our Bar team. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues, and contributing to a positive and welcoming atmosphere for our guests.What We Offer:* Access to our comprehensive training and...

  • Team Member

    2 weeks ago

    Cambridge, Cambridgeshire, United Kingdom Station Tavern Full time

    Station Tavern is seeking a skilled and enthusiastic Team Member to join our Bar team. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues, and contributing to a positive and welcoming atmosphere for our guests.What We Offer:* Access to our comprehensive training and...

  • Team Member

    4 months ago

    Cambridge, United Kingdom Fish 'n' Chick'n Cambridge Full time

    **FishnChickn, Team Member; Cambridge** **£7.49 - £10.42 an hour** We want every customer to have an amazing experience, every time they visit. That means a smiley face serving delicious sustainably sourced fish and chips. As a team member you’ll make our customers fish and chip dreams come true, have fun and be recognised for the hero you are. Team...

  • Team Member

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom Tortilla Full time

    {"title": "Team Member", "description": "At Tortilla, we're on the hunt for a talented Team Member to join our dynamic team. As a key member of our crew, you'll play a vital role in delivering exceptional customer experiences and helping us serve up delicious, fresh Californian Mexican food.What we're looking for:We're seeking someone who is passionate about...

  • Team Member

    7 days ago

    Cambridge, Cambridgeshire, United Kingdom Tortilla Full time

    {"title": "Team Member", "description": "At Tortilla, we're on the hunt for a talented Team Member to join our dynamic team. As a key member of our crew, you'll play a vital role in delivering exceptional customer experiences and helping us serve up delicious, fresh Californian Mexican food.What we're looking for:We're seeking someone who is passionate about...

  • Team Member

    4 weeks ago

    Cambridge, United Kingdom Everyman Full time

    Team Member TEAM MEMBERS, EVERYMAN CAMBRIDGE - NEW OPENING November 2024! I’M GONNA MAKE YOU AN OFFER YOU CAN’T REFUSE. Lights. Camera. ACTION - Do you want to be part of the revolution that’s redefining cinema? We’re opening up auditions for Team Members to help us deliver the consistent high-quality experience that Everyman has become...