Completions Assistant

6 days ago

Blackpool, United Kingdom Oplo Full time

**Why join Oplo?**

Oplo is one of the UK’s fastest-growing consumer lenders. We have positioned ourselves in the ‘near prime’ lending space and serve the real mainstream customers, those not able or not wishing to borrow from high street lenders. Our ambition is to provide equality of opportunity so that all hard-working people across the UK can thrive.

At Oplo, we believe that people’s potential is far more important than their past. We take the time to get to know our customers and understand their circumstances.

We've already helped thousands of customers, but by strengthening our team further, we can help unlock the real potential of millions of more hard-working people across the UK.

Over 250 people make up the Oplo team across our Blackpool, Manchester, Durham sites.

**What you'll be doing**

As Completions Assistant you’ll be responsible for:

- Individual performance and contribution to achieve KPI’s set by the business.
- Owning individual performance and personal development.
- Accurately completing the final packaging for customer deals, customer’s proofs and lending files.
- File loads and verified and completed requests for same day funded deals.
- Ensuring insurance checks are updated to customer’s files in a timely manner.
- Accurately completing customer validation calls.
- Maintaining an excellent level of fraud awareness to identify and protect the company from fraudulent activity.
- Effectively and professionally communicating with the introducer network, responding to enquiries in a timely manner and resolving any queries or issues.
- Maintaining a good level of knowledge of the relevant industry sector.
**What we are looking for**
- Experience in a similar role within a within a financial services lending environment is preferable.
- Good organisational and time management skills resulting in the ability to prioritise tasks meet tight deadlines.
- Excellent attention to detail and a desire to provide excellent customer service.
- The ability to positively contribute to a team.
- The ability to self-motivate and use own initiative to achieve individual target
- Excellent written and oral communication skills.
- Strong computer literacy including working experience on Microsoft Office.
**Your regulatory responsibilities**

We’re authorised and regulated by the Financial Conduct Authority (FCA). The guidance set by the FCA, along with our commitment to our social responsibility, ensures we put the financial and personal wellbeing of our customers first in everything we do as a business.

Ensure adherence to the FCA Individual Conduct Rules;
- You **must** act with integrity.
- You **must** act with due care, skill, and diligence.
- You **must** be open and cooperative with the FCA, the PRA and other regulators.
- You **must **pay due regard to the interests of customers and treat them fairly.
- You **must** observe proper standards of market conduct.
- You **must **adhere to the Data Protection Act & Retention Policy.
Ensure all statutory training requirements are met.
- Maintain an understanding of FCA, ICO and other relevant regulations and Market requirements relevant to your area and ensure you are working within these guidelines.
- Ensure all record keeping requirements are adhered to.
- Keep up to date with Company policies and procedures.
- Maintain an excellent level of fraud awareness to identify and protect the company from fraudulent activity.
**Working hours are a combination of the below**

9am - 5pm

10am - 6pm

**Salary**: £19,500.00 per year

Additional pay:

- Bonus scheme
Schedule:

- 8 hour shift
- Monday to Friday
**Experience**:

- Call Handling: 1 year (preferred)

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