Operations Assistant

3 weeks ago


Southampton, United Kingdom Connect2Hampshire Full time

**SWANWICK LODGE -Operations Assistant**

Hours: various hours per week (as and when required)

To support the operational needs of the Home as instructed by the Business Manager, the Registered Manager and / or Operations Officer.

To provide a high-quality level of safeguarding and security for the Home.

Contact and liaise with the Police to assist with any disorder or incidents that require Police support.

To respond to risk and threats keeping information safe.

Understand how to operate all building management related systems, the CCTV system, access security system and any other system as required.

Providing a professional reception service, excellent customer service and maintaining positive relationships with all partners, external agencies and organisations.

Performing agreed reception duties and administrative tasks.
- Maintain a professional and welcoming presence at the reception desk
- Enabling and permitting access to Swanwick Lodge via, ensuring identification and safeguarding checks are correct, maintaining registers for people on site - safeguarding staff and young people
- Ensure agency staff, contractors and visitors are expected, authorised and identity checked.
- Facilitate the secure movement of staff, young people and visitors around the site utilising CCTV and other security systems when appropriate
- Monitor CCTV if requested to do so by a manager or Duty Officer
- Answer and record all telephone calls, transfer calls to the relevant member of staff or recording of messages for staff and young people
- Receive, record, and distribute incoming post.
- Compile all books, shift planners and paperwork which may be required on the unit - ensure that associated manual logbooks are maintained.
- Ensure that the Operations handover book is read at the start of every shift and any relevant information related to own shift is recorded e.g. YP movement
- To carry out any other duties as may reasonably be required by the line manager or the Registered Manager


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