Apprentice Customer Service Practitioner

7 months ago


Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

This Customer Service Practitioner apprenticeship at Gloucestershire Hospitals NHS Foundation Trust is an exciting opportunity to learn new skills and become part of the Lung Function, Sleep and GI Physiology team.

This apprenticeship is suitable for anyone with a desire to learn and develop customer service skills with a view to beginning a career in customer service / administration and gain a Customer Service Practitioner Level 2 Intermediate apprenticeship.

**Throughout the apprenticeship journey you will**:

- be supported in the workplace by a mentor
- have a minimum of 6 hours per week ‘off-the-job training’ to develop your learning
- be in regular contact with the Training Provider and the Apprenticeships and Careers Team
- have access to a virtual learning platform
- attend workshops (face to face / virtual) where you will have the opportunity to discuss and share

The Customer Service Apprentice will provide typing, booking and administration support within in the Lung Function, Sleep and GI Physiology team. To liaise with staff and other departments, both internal and external to the organisation, to facilitate the smooth running of the department.

The successful applicant will receive Induction and training appropriate to the activities he or she will undertake, and during this induction period will be enrolled to the Intermediate (Level 2) Customer Service Practitioner Apprenticeship with the Training Provider.

The Apprentice will be expected to complete the elements of the apprenticeship within the 15 months’ timeframe. The apprenticeship includes:

- Level 2 Customer Service Practitioner apprenticeship standard - assessed through end point assessment
- Knowledge - Knowing your customers, understanding the organisation, meeting regulations and legislation, systems and resources, your role and responsibility, customer experience, product and service knowledge
- Skills - Interpersonal skills, communication, influencing skills, personal organisation, dealing with customer conflict and challenge
- Behaviours - Developing self, being open to feedback, team working, equality - treating all customer as individuals, presentation - dress code, personal language, ’right first time’
- Functional Skill English and Maths if not previously attained Level 2 equivalent before.
- ICT Skill Sessions

Gloucestershire Hospitals NHS Foundation Trust is the largest employer in the county and with over 8,000 staff, we are one of the largest NHS trusts in the UK. We offer a generous annual leave allowance, excellent bank rates, access to the excellent NHS Pension Scheme, discounts for local shops, restaurants and services, access to our health and well-being hub, access to our two on-site nurseries, flexible working options, discounted public transport, reward and recognition schemes, exercise and activity classes and membership to our popular hospital choir.

Our Trust values each and every one of our apprentices and offers continued support and guidance. Many apprentices have successfully completed and remained with our Trust in a variety of areas.

To attend all mandatory components of the Apprenticeship Framework including:

- Corporate induction
- GHNHSFT mandatory training
- Department based vocational assessments
- Progress review meetings

To undertake training as required and agreed with the mentor, supervisor and external assessor and complete competencies relevant to the work area / department

To retrieve case notes for patients attending sleep clinic or for audit/research purposes

To input data onto the database during sleep clinics

To send out test results in a timely manner, to file results and reorganise filing system as necessary

To notify staff when stationary and clerical supplies are required

Photocopy clinical and non-clinical documents as required by the Physiologists

Occasional typing of letters as required by the Head of Department

Provide information for the Head of Department as and when required

To book and send out appointments to patients for all respiratory procedures carried out within the laboratory, adhering to the Trust and departmental policies

Ensure that all available appointment slots are filled, in accordance with Trust and departmental policies

To ensure patients are received courteously and promptly upon arrival for respiratory tests where applicable ensuring that all their details are checked and they are booked onto the PAS system

To ensure patients privacy is protected by maintaining confidentiality when dealing with patients, staff and the public

Answering telephone queries in line with the Trust customer care policies

Answer queries face to face with patients attending the department

Communicate to patients effectively concerning appointment times and cancellations

Communicate effectively with clinicians, nursing staff and medical staff concerning test reports, test cancellations, pending lists etc

Prepare clinic lists for each diagnostic sess



  • Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    As an Apprentice Booking Officer, you will play a vital role in the booking and coordination of all new and routine appointments as well as complex chemotherapy and treatment appointments, ensuring the delivery of a smooth and efficient administration service to our patients. This important role supports the Outpatient Services in Haematology and Oncology...


  • Cheltenham, Gloucestershire, United Kingdom Getting In Limited Full time

    Childcare and Education ApprenticeLocation: CheltenhamEstimated Salary: £17,000 - £19,000 per annumWe are looking for a motivated and enthusiastic individual to join our team as a Childcare and Education Apprentice. As an apprentice, you will have the opportunity to gain hands-on experience in a nursery setting while completing your apprenticeship.Key...


  • Cheltenham, United Kingdom QA Limited Full time

    Vacancy details **Talent pool**: - Operations - Customer Service**Title**: - Customer Services Administrator**Contract type**: - QA Ltd Permanent**Job advert**: **Customer Services Administrator** **Cheltenham (hybrid/remote - 3 days in office)** - Have you got valuable customer service and administration experience? Looking for an exciting step forward...


  • Cheltenham, Gloucestershire, United Kingdom Getting In Limited Full time

    We are seeking a motivated and enthusiastic individual to join our team as an Apprentice in Sales Support. As an apprentice, you will have the opportunity to learn about all aspects of sales support and customer service.The role involves answering phone calls to customers, dealing with queries, making outgoing sales calls, preparing quotations for customers,...


  • Cheltenham, United Kingdom Inspiro Learning Full time

    A wonderful opportunity has arisen at Lazy Graze Café bistro situated in the Courtyard in Montpellier Cheltenham, for an outgoing & friendly apprentice to join the front of house team. We will provide the apprentice with not only the opportunity to start a career in Barista service and learn all aspects of providing the highest level of a friendly customer...


  • Cheltenham, Gloucestershire, United Kingdom Getting In Limited Full time

    Sales and Operations Apprentice: Join us at SHIRLEY TRANSPORT SOLUTIONS LIMITED as a Sales and Operations Apprentice and take the first step towards a rewarding career in sales and operations.About the Opportunity:This is a fantastic chance to learn and develop skills in sales administration, including answering phone calls, making sales calls, and preparing...


  • Cheltenham, United Kingdom EDA Apprenticeship plus Full time

    **Full Job Advertisement** **Title: Trade Supplier Apprenticeship** **Location: Central Way, Cheltenham GL51** **Hours**:8:00am to 5:00pm Monday to Friday **Company Description**: Templegate Electrical Supplies A local Electrical Wholesale is looking for an enthusiastic apprentice to join their small friendly team. **Summary of the Apprenticeship...


  • Cheltenham, Gloucestershire, United Kingdom PortmanDentex Full time

    Pursue a challenging yet rewarding career as a Hygiene Services Practitioner at our esteemed Portman|Dentex practice. Enjoy the autonomy to work independently, capitalizing on the clinic's high demand for oral health services, while benefiting from our comprehensive support system.About the OpportunityWork 1 day per week on a Monday with flexible start and...


  • Cheltenham, Gloucestershire, United Kingdom Glos Full time

    About the Role:We are seeking a talented individual to join our Client Services Team as an apprentice technician. As part of a highly reputable global company, Glos, you will be responsible for providing expert administrative support to the Technical Team and Broking Divisions.Your key responsibilities will include dealing with all incoming communication,...

  • HR Apprentice

    2 days ago


    Cheltenham, United Kingdom Wiggin Full time

    Wiggin is a law firm focusing on media, technology and intellectual property. We advise clients on the financing, exploitation and protection of their creative and commercial assets. Wiggin prides itself on acting for industry leaders across its sectors of focus while maintaining a unique culture which seeks to provide its employees with a truly enjoyable...

  • Estimator Apprentice

    2 weeks ago


    Cheltenham, Gloucestershire, United Kingdom Rise Technical Recruitment Limited Full time

    About the RoleWe are seeking an enthusiastic Estimator Apprentice - Mechanical Services to join our team at Rise Technical Recruitment Limited. In this role, you will work alongside experienced estimators to develop your skills and knowledge of mechanical estimating.Your primary responsibilities will include assisting with tender submissions, preparing...


  • Cheltenham, United Kingdom Parenta Full time

    This is an exciting opportunity to begin your career with Parenta Training, working in an early years setting based in **Cheltenham, GL52 2PZ.** Become an apprentice in one of our fun and friendly settings working with children aged from birth to five years gaining experience while you learn. Parenta have many opportunities available and offer you the...


  • Cheltenham, United Kingdom Parenta Full time

    This is an exciting opportunity to begin your career with Parenta Training, working in an early years setting based in **Cheltenham, GL52 2PZ. **Become an apprentice in one of our fun and friendly settings working with children aged from birth to five years gaining experience while you learn. Parenta have many opportunities available and offer you the...


  • Cheltenham, Gloucestershire, United Kingdom Getting In Limited Full time

    Pension Administration Apprenticeship OpportunityThis apprenticeship provides hands-on experience in pension administration, working closely with experienced professionals to develop skills and knowledge. As a Pension Administration Apprentice, you will assist with various administrative tasks, including data entry, processing pension payrolls, and preparing...

  • Apprentice Hairdresser

    7 months ago


    Cheltenham, United Kingdom Mark Blake hair Full time

    Mark Blake hair have an exciting opportunity for apprentices to join our training school. In house training will be provided once a week by our in house NVQ qualified assessor. Apprentices required for our Cheltenham salon Your training day will take place in our Gloucester Salon and on a Tuesday. Working hours are - 40 hours a week Tuesday - 9am -...


  • Cheltenham, Gloucestershire, United Kingdom Getting In Limited Full time

    Job OverviewThis is a unique opportunity to embark on a Level 2 Early Years Practitioner apprenticeship standard, working with the esteemed team at Meadows Day Nursery.As an apprentice, you will be an integral part of the nursery team, engaging in various duties that include planning and delivering educational activities for children.The successful candidate...


  • Cheltenham, United Kingdom Gloucestershire Hospitals NHS Foundation Trust Full time

    This is an excellent opportunity to complete an Advanced Level 3 Early Years Educator Apprenticeship and gain valuable experience within a nursery setting. This vacancy would be suitable for anyone who has an interest in starting / pursuing a career within an Early Years setting. The Apprentice Nursery Assistant will work as part of a team, have a flexible...


  • Cheltenham, Gloucestershire, United Kingdom Safran Full time

    Job Title:Finance Accountant ApprenticeAbout the Role:We are seeking a highly motivated and detail-oriented Finance Accountant Apprentice to join our team at Safran. As an apprentice, you will have the opportunity to gain valuable experience in financial accounting, collaborate with a knowledgeable and innovative team, and develop your skills in complex...


  • Cheltenham, Gloucestershire, United Kingdom Advinia Care Homes Limited Full time

    We are seeking an enthusiastic and experienced individual to join our catering team as an Apprentice Chef. As a key member of our team, you will be responsible for preparing and serving nutritious meals to our residents.Job Title: Apprentice ChefEstimated Salary: £21,500 - £27,000 per annumKey Responsibilities:Prepare meals according to our menu plans,...


  • Cheltenham, United Kingdom Searchability Full time

    **Information Assurance Practitioner - Security Cleared** We're looking for an experienced Information Assurance Practitioner to join a highly regarded and established Defence and National Security client. **Role Clearance Type**: Must already hold government clearance to commence employment. **Location**: Hybrid with on-site presence in Cheltenham/London...