Bodyshop Customer Service and Administrator

4 weeks ago


Portsmouth, United Kingdom Richmond Motor Group Full time

**Bodyshop Customer Service and Administrator**

£22,500p/a Plus Bonus

Richmond Motor Group is a highly successful, family run multi-franchise group of dealerships. Since we started in 1995 we have won many industry awards, including several from the manufacturers that we are partnered with.

If you believe that you have that “emotional spark” that comes with an enthusiastic and motivated character and you can add an empathetic, attentive and friendly personality to our team, then please read on and apply..

We have an exciting opportunity for a Bodyshop Customer Service and Administrator to join our team.

This is an excellent opportunity for your dedication and commitment to shine with Richmond Motor Group. In return the company offers genuine career progression, specific manufacturer training, generous bonus schemes and incentives.

**Benefits**
- Full time, permanent position.
- Generous Bonus scheme.
- 30 days holiday (including Bank Holidays).
- Excellent training and genuine career progression
- Wellness Programs and Employee Assistance Program
- Employee Recognition Awards
- Automatic Workplace Pension Scheme.
- Employee benefit scheme with Perkbox for high street and online discounts
- Employee Discount
- On site café
- 40 HPW (Monday-Friday 8am-5pm)

**Duties of a Bodyshop Administrator**:

- To obtain new work by inspecting vehicles in for Service and offer quotations on damaged vehicles.
- To be confident to advise customers on how to pursue repair, i.e. insurance, non-fault
- To ensure incoming calls are answered in a timely manner
- To manage diary
- To ensure job packs are raised and any parts ordered
- Manage bookings
- Update customers with progress
- To produce invoices and submit to insurers
- To manage the department debt - i.e. insurers and Bcash account
- Ensure deadlines are met and vehicles delivered and returned promptly
- Input relevant data into the company DMS system
- Strive to achieve a consistently high level of customer satisfaction.
- Be aware of current business processes and suggest improvements to increase efficiency, profitability and customer satisfaction.
- Support the development and implementation of strategies to improve profitability and efficiency.
- Comply with company GDPR policies and procedures
- Comply with company Health & Safety Policy.
- Carry out any other duties as may be reasonably expected in accordance with the position.

**Job Types**: Full-time, Permanent

**Salary**: £22,500.00 per year

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- Wellness programme

Schedule:

- Day shift

Supplemental pay types:

- Bonus scheme

Work Location: One location



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