Volunteer Receptionist

Responsibilities:

- To assist with enquiries via phone and face-to-face
- Assist the vet when needed.
- Greet and welcome visitors and direct their inquiry
- Answer phone calls and take payments
- Perform general administrative tasks such as filing, photocopying, and scanning documents
- Assist with data entry and maintaining records in Teleos
- To play an active part in the tidying and cleaning of the clinic
- Assist with order entry and tracking
- Help with event planning and coordination
- Provide customer support and address inquiries or concerns
- Ensure all the client’s needs are met while visiting the practice
- Utilize Google Suite for various administrative tasks

Qualifications:

- Previous experience as a receptionist or in a similar role is preferred but not required
- Strong organizational skills and attention to detail
- Excellent verbal and written communication skills
- Ability to multitask and prioritize tasks effectively
- Proficient in using Microsoft Office Suite, particularly Word, Excel, and Outlook
- Familiarity with Google Suite (Docs, Sheets, Slides) is a plus

This is a volunteer position that offers the opportunity to gain valuable experience while supporting our organization's mission and helping those animals in need. We appreciate your willingness to contribute your time and skills to our team.

**Job Type**: Part-time
Part-time hours: 10 per week

**Benefits**:

- Flexitime

Schedule:

- Day shift
- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Rhyl: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (required)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person

Reference ID: RSPCA.VOL.RECEP1