Mobile Device Lab Team Leader

2 weeks ago

StratforduponAvon, United Kingdom CCL Solutions Group Ltd Full time

**Main Purpose/Job Summary**:
Conduct analysis of exhibits and follow the associated processes. To manage, coach and monitor all aspects of the Mobile Device Lab in conjunction with your line manager and the Forensic Case Team. Monitor all levels of performance to ensure high levels of efficiency, ensuring case management and efficient use of resource whilst being customer centric.

**Main Duties & Responsibilities**:
Other duties may be assigned.

Same as analysts with the addition of the below responsibilities:

- Assign case work to analysts and utilise CCL’s case management system to effectively and proactivity manage case work of individuals to maintain efficiency, ensure deadlines are maintained and to monitor ‘on hold’ cases
- Lead and motivate your team members to perform to the best of their ability
- Assist with basic HR tasks and monitoring and provide feedback for one to one reviews
- Ensure analysts record the correct time and notes on projects and preserve TRTs
- Dip sample analysts output to ensure all quality and policy requirements are being met
- Monitor and address any challenges that may affect productivity and have an impact on the customer
- Manage all aspects of our current ISO standards and ensure that all current ISO processes and documentation are up to date and are being adhered to
- To actively liaise with Forensic Case Team to ensure maximum efficiency, clarity and ensure that customer requirements are met
- Maintaining a safe, secure and legal work environment; developing personal growth opportunities for staff
- To accomplish results by communicating job expectations; planning, monitoring, appraising; coaching, counselling, and disciplining employees
- To develop, coordinate and enforce policies, procedures and productivity standards
- To maintain overall quality of service by enforcing quality and customer service standards; resolving quality and customer service problems and recommending improvements
- To actively liaise with Forensic Case Team to ensure maximum productivity and efficiency

**Required Skill Set & Experience**:
To perform this role successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Previous experience working as a digital forensics practitioner in computer forensics
- Sound understanding of current ACPO guidelines and Forensic Regulator’s requirements (ISO17025)
- Excellent understanding of leading operating systems
- Previous experience using the leading industry standard tools
- Previous people management experience
- Ability to work independently and make sound and reasoned judgements
- Ability to develop and lead people to ensure they are achieving their maximum potential
- Sound analytical and interpretation skills
- Ability to work with precision, accuracy with high attention to detail
- Computer literate
- Excellent planning and organisational skills

**Education**:
Degree level qualification (2:2 or above) BSc in IT, Computer Science or Digital Forensics is desirable

**Core Role Competencies**:

- **Personal Attributes**_
- Positive ‘can do’ attitude
- Confident communicator at all levels
- Team player
- Ability to work under pressure
- Conscientious and reliable
- Solution focused
- **Competencies (some or all of these MAY be assessed during the process)**_
- Job Knowledge
- Effective Communication
- Leadership
- Management Ability
- Partnership Working
- Personal Awareness
- Personal Effectiveness
- Problem Solving
- Respect for Diversity
- Service Delivery
- Team Working

Other Role Requirements:

- Minimum 5 years UK residency
- Full driving license
- Satisfactorily pass pre-hire and annual security clearance procedures in accordance with the ACPO (Association of Chief Police Officers) National Vetting Scheme.

General Statement:
**Job Types**: Full-time, Permanent

**Salary**: Up to £40,000.00 per year

Reference ID: MDLTLJan21

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