Software Application Specialist

7 months ago


Salford, United Kingdom Moody's Full time

Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.

**Responsibilities**:
Working as a Client Service Specialist within an international team, you will develop deep expertise in our highly sophisticated Risk Management and Regulatory Compliance products. After an initial comprehensive training program, you will enrich your skills on a continuous basis through on-the-job learning.

Main Responsibilities:

- Acquire and maintain in-depth knowledge about Moody's products in order to provide expertise and assistance on product features and functionality.
- Accurately troubleshoot and investigate complex issues, responding to client demands in a courteous, professional, accurate and timely manner.
- Manage and escalate requests appropriately while maintaining overall ownership of client interaction and delivery of solution.
- Identify, capture, and channel client feedback on product features, functionality and the product technical architecture to the Product Management teams.
- Participate in internal projects.

Qualifications:

- Degree in Finance, Mathematics, Economics, Accounting, or similar discipline.
- Experience using or supporting complex technology solutions.
- Superb analytical skills and persistence in problem solving.
- Client focused, with the drive and enthusiasm required to achieve high levels of customer satisfaction.
- Highly organized, autonomous, and able to multi-task.
- Previous experience using, developing, or supporting complex technology solutions would be an advantage.
- Basic Knowledge of SQL would be an advantage.
- French language skills would be useful however are not essential for the role.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.



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