Customer Service Assistant
3 weeks ago
JOB TITLE: Customer Service Assistant
REPORTS TO: Supervisor / Store Manager
FUNCTION: COS
ROLE PURPOSE
As a SPAR Customer Service Assistant, you will work as part of a team to deliver exceptional
customer service at all times whilst upholding the Company Values.
ACTIVITIES
- Provide friendly, efficient customer service to meet customer needs in all areas of
the store (Retail, Food to Go, PO Local)
- Promote the image and brand of our company through professional behaviour and
personal presentation ensuring you are smart and ready for work at all times
- Merchandise store according to store standards and company planograms
- Actively sell and promote offers to customers
- Prepare and serve fresh hot food items
- Comply with all food hygiene regulations
- Process all sales transactions accurately and in line with Company procedures
- Adhere to all Company security measures to protect colleagues and stock
- Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock
control
- Follow all current Company procedures in line with current legal requirements
- Complete all relevant training requirements to fulfil the role
- Maintain a high standard of cleanliness in the store at all times
SKILLS & QUALITIES
- Excellent customer service
- Strong communication skills
- Ability to work as part of a team
- Good attention to detail
- Flexible approach to working hours/shifts
- Dependable time-keeping
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