Customer Service Assistant

3 weeks ago


Troon, United Kingdom CJ Lang & Son Limited Full time

JOB TITLE: Customer Service Assistant

REPORTS TO: Supervisor / Store Manager

FUNCTION: COS

ROLE PURPOSE

As a SPAR Customer Service Assistant, you will work as part of a team to deliver exceptional

customer service at all times whilst upholding the Company Values.

ACTIVITIES
- Provide friendly, efficient customer service to meet customer needs in all areas of

the store (Retail, Food to Go, PO Local)
- Promote the image and brand of our company through professional behaviour and

personal presentation ensuring you are smart and ready for work at all times
- Merchandise store according to store standards and company planograms
- Actively sell and promote offers to customers
- Prepare and serve fresh hot food items
- Comply with all food hygiene regulations
- Process all sales transactions accurately and in line with Company procedures
- Adhere to all Company security measures to protect colleagues and stock
- Use the relevant systems for price checking, Shelf Edge Labelling (SEL) and stock

control
- Follow all current Company procedures in line with current legal requirements
- Complete all relevant training requirements to fulfil the role
- Maintain a high standard of cleanliness in the store at all times

SKILLS & QUALITIES
- Excellent customer service
- Strong communication skills
- Ability to work as part of a team
- Good attention to detail
- Flexible approach to working hours/shifts
- Dependable time-keeping


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