Retail Assistant

4 weeks ago

Kingston upon Hull, United Kingdom Hull University Students' Union Full time

**Would you like to be part of our team?**
**We are looking for Retail Assistants - zero hours to work in SPAR - our students' newly refurbished shop on the campus of University of Hull. We are looking for additional staff to help us in our store who will be able to start working for us after the Easter break and can be part of the team through the next academic year (September 2023 to May 2024).**

*
£10.42 per hour - **Zero hours contract**
**A little bit about us**:Hull University Students Union is a Charity, with a large trading subsidiary; our primary purposes are:

- Advancement of education, promoting the interests and welfare of students during study and representing, supporting and advising students.
- Being the recognised representative channel between students and the University of Hull and other representative bodies.
- Providing social, cultural sporting, recreational activities, and forums for discussions and debate for the personal development of its students.

Our Trading Subsidiary provides a range of services for students including, a Supermarket, a pub, a nightclub, coffee and food outlets.
**Our Values**:
**Inclusive**: We actively support Equality and Diversity we adapt our services to reflect and meet the evolving needs of our members.

**Innovative** We look to the future seeking new opportunities, collaborations and partnerships; we are imaginative, creative and progressive
**Positive** We continually work to improve your Union, we are confident, optimistic and solution focused.
**Fun** We focus on making your time at University as enjoyable as possible.
**Supportive **We listen, look out for your best interests and make sure your voice is heard.
**General duties and responsibilities**
- To deliver exceptional customer service at all times.
- To ensure that all store merchandising standards and cleanliness are of the highest standard and that the store is suitable replenished prior to the end of your working shift.
- To work within the shop and stock room areas assisting with deliveries and stock shop floor replenishment ensuring that stock rotation and store merchandising standards are adhered to.
- To work on the cashier assisted and self-service till areas ensuring that all cash handling procedures are completed as per the store standards and that any discrepancies are reported to the Commercial Operations Manager or his/her deputies.
- To deal with customer queries and complaints in a professional and friendly manner.
- Keep up to date with current promotions and new products ensuring that at every opportunity you are promoting these to our customers.
- To ensure that cleaning standards are of the highest standard and that cleaning rotas and checklists are completed.
- To contribute as a team player to the successful running of the store.
- Maintain a positive atmosphere amongst all staff and customers.
- Ensure confidentiality at all times in the handling and dissemination of information and data, and embedding and implementing GDPR across the workload.
- Carry out all duties in line with SPARs and HUSUs policies and in line with the organisations values and strategic aims.
- To ensure that you are operating to all statutory laws relating to Health & Safety, Food Hygiene and age related products are followed at all times.
- To attend compulsory training days and complete all on line training programmes as required.
- Carry out any other reasonable instruction asked by the Retail Management team.

**Person Specification**
**Essential**
- Previous experience of working within a fast paced front facing customer service environment.
- Previous experience of cash handling.
- Understanding of a Students Union and the role our Retail shop plays within this environment.
- To be able to demonstrate the ability to work on your own initiative and within a team.
- To be able to demonstrate your ability to have an organised approach in your working methods.
- To be competent in your ability with literacy, numeracy, IT and communication skills.
- To be flexible in your approach to the hours of work which will include working evenings, weekends and bank holidays.
- To be eligible to work in the UK.

*
Desirable*
- Any previous training received in Retail environment.
- To be able to work over Christmas, Easter and summer vacation periods.
- Knowledge of Health and Safety, Food Hygiene, Licensing Law and Age related products within a Retail environment.

**Benefit** : Discount in our SPAR shop, Wetherspoon Sanctuary and The Asylum plus opportunity for free tickets to events

Closing date: 11th March 2023

**Salary**: £10.42 per hour

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