Income Recovery Officer

1 month ago

Ilford, United Kingdom Critical Project Resourcing Full time

**Income Recovery Officer (Finance Officer)**
- Ref: _VR/41790 JL

Responsibilities of the role include:

- The collection of a range of sundry debts owed to the Consumer Protection and licensing team at Redbridge Council
- Submission of unpaid Civil Penalty Notices (small claims) on Government debtor system.
- Production of new invoices, adjustments and amendments collection issues and good client liaison skills
- Chasing up unpaid debts and take steps to mitigate write offs
- Attend monthly financial meetings with performance updates
- Chase up unpaid property licence fees
- Refer larger unpaid debts to Debt Recovery Agency to reduce amount of write offs
- To assist in any ad hoc tasks that will bring in income to the service.
- Accuracy and attention to detail are paramount
- Administer invoices and letters confidently on the financial software Ash Debtors system
- Use Verso Rocktime (Property Licensing software) and CIVICA APP database.
- Negociate effective payment plans (via mediation) in conjunction with Enforcement officers/Principals/Management
- Take telephone payments and submit via Civica Pay and update case file/records.
- Follow set recovery process and liaising with client service areas, debt colectors, legal, solicitors and next of kin.
- Contribute to the aims and objectives of the team, helping to develop policies and procedures to improve the service.
- An ability to multi-task, determine and react quickly to changing priorities is essential.
- Charging unpaid debts and rechargeable works to land registry and reconciling such debt once property is sold.
- Keep and maintain a register of all debts showing their current status in TEAMS
- Occasional Freedom of Information response (FOI)

**Job Types**: Full-time, Temporary contract
Contract length: 3 months

**Salary**: £19.58 per hour

Schedule:

- 8 hour shift
- Monday to Friday

Work Location: One location

Reference ID: Ref: VR/41790 JL

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