Aftersales Controller

We currently have an exciting opportunity for a **Aftersales Controller **to join our team at **Ducati Bournemouth.** You will join us on a full time, permanent basis and in return, you will receive a **competitive salary plus benefits.**

**About the Aftersales Controller role**:
Our **Brand New Ducati Showroom** opened at Easter where we offer an immersive Ducati experience; the latest range of Ducati and Ducati Scrambler models, apparel, parts and accessories alongside a host of showroom events and ride-outs

As our Aftersales Controller your key responsibilities will involve dealing with all customers in a professional, prompt and courteous manner, providing a premium service and portraying a positive impression of the Service and Parts Departments at all times.

**Hours**:Tuesday to Saturday 9.00am - 5.30pm.

**Responsibilities as our** **Aftersales Controller** **will include**:

- Responding to Service and Parts queries/issues in a prompt and professional manner
- Booking motorcycles into the service department for work to be carried out
- Working with the Parts Advisor ensuring all required parts are ordered and in stock prior to the customer’s arrival
- Informing customers of the progress of their motorbike as it progresses through the workshop
- Workshop Control - managing jobs through the workshop ensuring agreed deadlines are met
- Communicating identified advisories to customers, selling any immediate work required. finalising the invoice on completion
- Key performance measures will include Customer Satisfaction Scores and profitability of the business.
- The ability to work independently in a busy, pressurised environment is essential
- Customer focus, maintaining customer relationships and communication skills are of paramount importance in this role

**What we’re looking for in our Aftersales Controller**:
The successful Aftersales Controller must have a passion for providing excellent customer service and motorcycles. They should be IT literate, be self-motivated, with a proactive approach and will enjoy the challenge of influencing the success of the Service and Parts department. A flexible approach to the role is required as the opportunity to become involved in other areas of the business is possible. A full, clean driving license (motorcycle and car) is essential.

Premium Motorcycle or Car Main Dealer experience in the role is preferred but not essential.

**In return, our Aftersales Controller will receive the following benefits**:

- A competitive remuneration package.
- Comprehensive and continuous training
- Contributed Company pension scheme.
- Life assurance scheme
- Retailer Staff Car Scheme
- Cycle to work scheme.
- Free physio & chiropractic services
- Refer a friend scheme.
- 24/7 Health & Wellbeing support
- 50% off PURE gym membership
- 50% off campervan hire through Breeze Campers
- 24 days annual holiday, plus bank holidays (extra days given on length of service)

As an energetic, focused and thriving company, we believe our people are what sets us apart and drives our company forward.

If you feel you have the skills and experience to join us as our **Aftersales Controller**, please click **apply** now