Root Cause Analysis Associate

3 weeks ago

Edinburgh, United Kingdom JPMorgan Chase Bank, N.A. Full time

**RCA (Root Cause Analysis) Analyst - Operations**

The RCA Analyst will work closely with the Core Reports Manager, the business and data teams (including external vendors) to support the delivery of RCA analysis to support operational functions with a particular focus on our customer complaints reporting requirements. The Operations team embrace a culture of collaboration, improvement and learning.
- Complete in-depth RCA analysis for complaints to understand their validity against defined metrics
- Understand end user needs and influence the RCA development roadmap.
- Supporting daily creation and delivery of reports.
- Evaluate current use cases, conduct gap analysis and identify opportunities for reporting development.
- Partners with our Operations team to ensure our stakeholders are getting the maximum value out of the core reports.
- Represent operations at core reporting meetings including third parties
- Work with diverse stakeholders from across the business to ensure legal, regulatory and business requirements are met and core reports optimised

Skills Required:

- Ability to manage own workload and deliverables.
- Listening and comprehension skills
- An understanding of the uses of data, data skills, and data tools.
- Expertise in working with data to query, be curious with data and have a sensible regard around data accuracy.
- Experience around tools like Excel, Tableau and Visio and other reporting tools
- Strong problem solving aptitude and idea generation, with the ability to go from conceptualization to execution.
- Strong inter-personal skills with ability to forge strong relationships with key stakeholders
- Excellent oral and written communication and presentation skills.
- Effective organizational and project management skills.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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