Customer Assistant

7 months ago


Ashtead Common, United Kingdom M&S Full time

**Summary**

Operations Assistant
**All the details**

**This is a temporary position 30 hours per week**

**Due to heavy machinery use this job is over 18's only**

Week 1
Sun 10-18.30, Tues, Wed 5.00-13.00, Thurs 14.45-22.30

Week 2
Mon, Tues 5-13.00, Thurs and Sat 14.30-22.30

**Purpose**
- To deliver a great shopping experience for their customers, putting customers before task every time
- Champion new ways of working within stores through an open mindset and positive attitude
- Complete tasks and processes that deliver ‘best in town’ standards
- Serve and sell across all channels brilliantly well
- Be the voice of our customer to help us continually improve

**Key Accountabilities**
- Serve our customers efficiently and brilliantly well - on the shop floor and at service points
- Deliver ‘best in town’ standards through presentation standards, availability and keeping the store clean and tidy
- Skilled to utilise all digital tools and communication channels to do the job
- Share customer and colleague feedback to help us do things better
- Share knowledge and experience with colleagues to support others in building skill and confidence
- Own their own learning & development and proactively access digital learning solutions
- Know the daily sales targets, priorities, promotions & selling opportunities
- Have great product knowledge to sell and recommend our products and services
- Proactively engage with customers to understand their needs and make recommendations
- Understand the store priorities and their part to play
- Complete tasks with pace and in line with SOPs
- Minimise cost and waste through good process practice
- Follow safe and legal working practices

**Key Capabilities**
- Understands how M&S operates,it’sstrategy, future and the role they play
- Committed to delivering excellent work fast with great attention to detail
- Open to and acts on feedback, asking for this regularly
- Sets performance objectives for self in conjunction with line manager and in line with business plans
- Takes accountability for planning and managing own work efficiently to ensure objectives are met
- Is curious and asks questions to challenge the status quo - ask why the company does things the way it does things
- Effective at communicating their intentions to others; ensures communication is clear and simple
- In control of their own reactions and considers how to share their perspective to create better reaction for team
- Copes well with change and work challenges and recovers quickly from its impact
- Builds positive relationships by being a good listener and getting to know people by establishing a connection

**Technical Skills/ Experience**
- Contributing to store sales and cost control
- Work across the store to get things done right first time within timescales
- Comprehensive knowledge of customer shopping channels
- Good level of product knowledge and services across the store
- Up to date knowledge of the commercial operation and brilliant basics
- Understand customer needs and spot selling opportunities
- Adapting to change
- Good Knowledge of VM principles

**Key Relationships and Stakeholders**
- Customers
- Colleagues
- Store Leadership
- BIG


  • Customer Assistant

    7 months ago


    Ashtead Common, United Kingdom M&S Full time

    **All the details** Week 1 Sun 8-4, Mon, Wed, Fri 14.30-22.30 Week 2 Sun 8-4, Mon, Tues 5-13.00, Fri 14.30-22.30 This is a temporary vacancy **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of...

  • Customer Assistant

    7 months ago


    Ashtead Common, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy working 16 hours per week.** **Work Pattern**: Week 1 Sunday 08.00-16.45 Friday 13.45-22.30 Week 2 Friday 05.45-14.30 Saturday 05.45-14.30 Due to the early/late working times, you will need to be over 18. **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Customer Assistant

    7 months ago


    Ashtead Common, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 8 weeks, working 22.50 hours per week.** **Work Pattern**: Week 1 Wed, Fri and Sat 14.30-22.30 Week 2 Sun 10.30-18.30, Mon, Fri 14.30-22.30 Due to the nature of this role which requires working late night, you will need to be over 18. **Purpose** To deliver a great shopping experience for our...

  • Customer Assistant

    7 months ago


    Ashtead, United Kingdom M&S Full time

    **Summary** Operations Assistant **All the details** Week 1 Sunday 8-4, Mon, Wed, Fri 14.30-22.30 Week 2 Sunday 8-4, Mon, Tues 5-13.00, Fri 14.30-22.30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and positive...


  • Ashtead, United Kingdom Govia Thameslink Railway Full time

    **Key Info** Role**:Gateline Assistant** Locations**: Ashtead, Surrey** Contract**:Full Time, averaging 35 hours per week** Roster**:Earlies & Lates shift pattern covering 05:15 - 01:00 approx** **Are you passionate about delivering outstanding customer service?** **Do you enjoy helping people?** This is your opportunity, as you will often be the...

  • Customer Assistant

    7 months ago


    Ashtead, United Kingdom M&S Full time

    **All the details** Week 1 Sun 9-5, Mon, Wed to Fri 5.30-13.30 Week 2 Mon, Tues, Wednesday Fri, Sat 5.30-13.30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the...

  • Customer Assistant

    7 months ago


    Ashtead, United Kingdom M&S Full time

    **All the details** Week 1 Tues, Wed, Fri, Sat 14.30-22.30 Week 2 Mon, Tues, Wed, Fri 14.30-22.30 Base rate 12.00 p/h plus additional 3.00p/h unsocial premium for hours worked between 22:00-06:00 This vacancy is for 8 weeks **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before...


  • Ashtead, United Kingdom M&S Full time

    **All the details** **This is a temporary vacancy for 37.50 hours per week.** Week 1 Sun, Wed, Thurs, Fri, Sat 21.00-05.00 Week 2 Sun, Mon, Wed, Thurs and Friday 21.00-05.00 **Due to the nature of this role which is working Through the Night, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are...


  • Bromley Common, United Kingdom Reed Business Support Full time

    Reed Business Support are currently working exclusively with a national brand for our Bromley based client in securing them a Customer Services Assistant. The ideal Customer Services Assistant would need to be able to demonstrate relevant experience with the below duties: - Good computer skills - Good organisation skills - Strong attention to detail -...


  • Ashtead, United Kingdom M&S Full time

    **All the details** **This is a permanent vacancy for 37.50 hours per week.** Sunday 8.00-16.00, Monday, Wed, Thurs and Friday 5.30-13.30 Mon 10.30-18.30, Tues, Wed, Friday, Saturday 5.30-13.30 **Due to the early morning starts, you will need to be over 18.** **Purpose** To deliver a great shopping experience for our customers, we are looking for...


  • Ashtead, United Kingdom Premier Work Support Full time

    Premier Work Support is currently looking for a skilled Front of House/Housekeeper to support their operations in a school. This role involves providing exceptional customer service, managing visitor arrivals, and ensuring the seamless flow of information throughout the day.Key responsibilities include answering phone calls, greeting visitors, and...


  • Colden Common, United Kingdom Southern Coop Full time

    We’re looking for a Customer Service Assistant who can make a real difference in their local community **Putting U in Southern Co-op** Southern Co-op is recruiting for a Customer Service Assistant to help deliver the excellent service we’re known for. Our retail stores are more than somewhere to pick up the groceries — they’re the heart of the town...


  • Ashtead, United Kingdom M&S Full time

    **All the details** **This is a permanent vacancy for 37.50 hours per week.** Week 1 Sun 8am to 4pm, Mon 14.30-22.30, Wed, Thurs, Fri 5.30-13.30 Week 2 Mon, Tues, Wed, Thurs, Sat 5.30-13.30 **Purpose** To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and...


  • Ashtead, United Kingdom M&S Full time

    **All the details** **This is a permanent vacancy for 16 hours per week.** Week 1 Tues, Wed, 5.30-9.30, Thurs 14.30-18.30 Friday 18.30-22.30 Week 2 Sunday 14.30-18.30, Tues to Thurs 5.30-9.30 Due to the Early Morning start times, you will need to be over 18. **Purpose** To deliver a great shopping experience for our customers, we are looking for...

  • Shop Assistant

    1 week ago


    Ashtead, United Kingdom Craddocks Bakery Ltd Full time

    Saturday Shop Assistant Saturday 7am until 4:30pm - 9.5hrs Responsibilities include but not limited to: Opening store and preparing customer Serving customers Preparing fresh sandwiches Restocking bakery and monitoring stock Cleaning and store close down **Job Types**: Part-time, Permanent **Salary**: £9.50 per hour **Benefits**: - Discounted or...

  • Optical Assistant

    2 weeks ago


    Ashtead, United Kingdom Opticiancall Full time

    A patient focused independent Opticians based in Ashtead, Surrey are looking to recruit a full/part time Dispensing Optician/Optical Assistant. You will need to have 3 years min experience before you apply. Dispensing Optician/Optical Assistant - Role Modern, patient focused practice Booking appointments and sending reminders Assisting patients to choose...

  • Shop Assistant

    2 weeks ago


    Ashtead, United Kingdom Craddocks Bakery Ltd Full time

    Shop Assistant Tuesday to Saturday Hours Tuesday to Friday 11am until 2pm Saturday 7:30am to 4:30pm Responsibilities include but not limited to: Serving customers Preparing fresh sandwiches Restocking bakery and monitoring stock Cleaning and store close down **Job Types**: Part-time, Permanent **Salary**: £9.50 per hour **Benefits**: - Discounted...

  • Shop Assistant

    7 months ago


    Ashtead, United Kingdom Craddocks Bakery Ltd Full time

    Shop Assistant Monday to Friday 12:30pm until 3:30pm - 3hrs per day Responsibilities include but not limited to: Serving customers Preparing fresh sandwiches Restocking bakery and monitoring stock Cleaning and store close down **Job Types**: Part-time, Permanent Part-time hours: 15 per week **Salary**: £10.50 per hour **Benefits**: - Discounted or...


  • Ashtead, United Kingdom Nava Thai Full time

    PART TIME- FOOD SERVICE ASSISTANT/ CASHIER Job requires taking food orders over the phone and from walk in customers and handling card and cash transactions for Thai takeaway. Should be able to work in a fast paced environment. Good customer service skills required. Basic computer skills needed for inputing orders into EPOS. DAYS- Every Friday and...


  • Colden Common, United Kingdom AMY LOUISE VIRTUAL ASSISTANT LTD Full time

    Company Description Independent Travel Agent Role Description This is a remote role for an Independent Travel Agent. Its an opportunity to build your own business with my support. The Independent Travel Agent will be responsible for organizing travel services for clients, including booking flights, accommodations, and activities. They will also provide...