Hotel Receptionist

3 months ago

Lytham, United Kingdom Clifton Arms Hotel Full time

**The 4-star Clifton Arms Hotel, Lytham are looking for a dynamic, friendly and enthusiastic receptionist to join the team.**

**Key responsibilities as Receptionist include**:

- Providing friendly and efficient service to guests at all times
- Being knowledgeable to promote the hotel, facilities and the local area
- Dealing with guest queries/issues promptly.
- Providing accurate shift handovers ensuring all items requiring attention are detailed and the shift checklist is completed to required standard
- Carrying out float checks and handling all cash transactions accurately throughout the shift
- Ensuring telephones are answered promptly and politely, according to Company standards
- Ensuring all reports are updated regularly throughout the day
- Being aware of special promotions operating in the hotel, ensuring they offered to maximise occupancy/revenue
- Ensuring all information is communicated to the relevant department in the interest of providing excellent customer service at all times
- Being aware of specific daily functions/events and liaise with the events manager

**Attributes**:

- Previous Hotel Reception experience in a quality hotel
- Excellent communications skills
- A positive, ‘can do’ attitude
- The ability to work well under pressure
- Excellent customer service skills
- Experience of using a Front Office Management systems
- Able to work 3 to 5 shifts per week over a 7 day period between the hours of 7am - 11pm

A rewarding career awaits the successful applicant with a good starting salary, training incentives, bonus incentives, monthly gratuities, free food on duty, bespoke uniform and much more

**Job Types**: Permanent, Part-time

**Salary**: £10.84 per hour

Expected hours: 25.5 - 42.5 per week

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Tips

Work Location: In person

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