Customer Support Apprentice

1 month ago


Glasgow, United Kingdom QA Apprenticeships Full time

**Employer description**

Manpower has an exciting opportunity for a Customer Support Apprentice to join their Inside Sales team, for their well known IT client. Working to a hybrid mix of home and office working in Glasgow, you will be the point of contact for requests via inbound/ outbound calls and inbox management.

Manpower has been a global leader in recruitment workforce solutions for over 70 years. Since 1948, our purpose has remained consistent - we connect people with meaningful and sustainable work. We help organisations nationwide develop and maintain their workforce to respond to changing business demands, market fluctuations and keep pace as the future of work evolves.

If you are highly motivated with excellent interpersonal skills and have a strong desire to succeed, we'll provide you with a structured training program, underpinned by a strong coaching culture to enable to accelerate in your future career

If you have an outgoing personality and the confidence to conduct customer calls in a relaxed manner this could be your ideal role
- Salary -£18,500 per annum
- Working hours - Monday-Friday 9am-5.30pm

**Future Prospects**

Manpower offers a structured training program, underpinned by a strong coaching culture to accelerate your future career as well as a number of incentives and social events. Mental well being is at the forefront of our work culture, and we incorporate employee well being in every aspect of our company including training a number of mental health first aiders that are available to anyone onsite.

**Vacancy Description**:

- Drive a high level of quality support services across the aligned business
- Updating Salesforce CRM system (manage pipeline, coverage, and accuracy)
- Organising demo units for customers and allocating stock accordingly
- Perform detailed data entry in line with pre-defined processes
- Creating and managing quotations based on customer requirement
- Support the day-to-day operations of aligned Accounts and Account Managers
- Drive and maintain strong relationships with internal and external customers

**Personal Qualities**
- Competent in MS Word, Excel, Outlook, PowerPoint
- Strong communication skills
- Good organisational skills
- Problem-solving and analytical skills
- Good team working skills

**Important Information**:
“QA’s apprenticeship programmes may be funded in part by the European Union through the European Social Fund, which supports the development of employment opportunities and a skilled workforce.”

For more information about QA Apprenticeships, please visit our website.



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