Client Relationship Manager

4 weeks ago


Wembley Central, United Kingdom Morgan Spencer Full time

**Client Relationship Manager - Membership**
**£60,000 - £85,000**
**Central London - hybrid working**
An exciting opportunity to join a newly structured team within a recognised Membership organization as a Client Relationship Manager. You will support the growth of the Membership portfolio and work in collaboration with Client Relationship Executives to manageand deliver robust engagement plans
**The Role**:

- Achieve renewal, revenue upgrades and product targets
- Act as a trusted advisor to Members, offering expertise and insight while constructively challenging the effectiveness of their strategies
- Carry out research and analysis to identify commercial trends, issues and challenges relevant to Members and their sector
- Demonstrate the ROI of Membership
- Work with the Client Delivery Managers to ensure annual ROI statements are provided so Members can clearly see the value of their Membership.
- In conjunction with the Head of Client Relationship Management, analyse Customer Satisfaction Survey feedback regarding account management support and implement action plans to address areas identified as requiring improvement.
- Proactively provide feedback and ideas to assist Marcomms in creating tailored Member communications
- Provide feedback, evidence and recommendations to the Product team to help develop and amend current products and services

**Essential requirements**:

- Director level experience within Account Management/Client Relationship, ideally with a Membership background
- Experience managing and delivering revenue targets
- Able to influence at a senior level - CEO's etc.
- Able to challenge and have a consultative approach when dealing with members
- Commercially aware with an understanding of how different business models operate in a range of sectors
- Exceptional relationship building skills with the ability to demonstrate a strategic awareness
- Able to recognise and develop sales opportunities

Our mission: To be the leading Executive Secretarial & Support recruitment consultancy in London, for employers and jobseekers alike. To receive regular updates of our current vacancies why not set up job alerts.
Morgan Spencer Limited, registered in England & Wales No: 4254114



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