Care Navigator

Assisting and directing patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way. This may be over the telephone, via online services such as Accurx or face to face at one of our reception desks. Undertake a variety of administrative duties to assist the GPs and other healthcare professionals. Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated healthcare agencies.

Utilise the clinical resources across multiple locations to ensure patients are directed appropriately. Always working within their own competence, knowledge, and common sense in their day-to-day activities. Care Navigators will deliver service excellence in a proactive and engaging manner following pathway guidelines and protocols. Request information on conditions and presenting problems, documenting this with a high level of accuracy to ensure healthcare professionals can provide support and advice.

Maintaining and monitoring the Practice appointments system. Some 7.45am starts will be required. Some 6.30pm finishes will be required.