Support Worker

3 weeks ago

Southwark, United Kingdom Look Ahead Housing and Care Full time

**Job profile**:

- The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
- **Job details**:
**Job details**:

Job reference
- REQ004601
- Date posted
- 24/03/2023
- Application closing date
- 24/04/2023
- Location
- Southwark
- Salary
- £24,856 per annum
- Package
- Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression
- Contractual hours
- 40
- Basis
- Full time
- Job category/type
- Full Time, Permanent
- **Support Worker**:

Job description
- **We’re looking for a kind, compassionate and resilient Support Worker to join our Mental Health service in Southwark.**
£24,856 per annum, working 40 hours per week. Benefits include 25 days Annual Leave, pension schemes, staff discounts, healthcare and career progression.
Want to feel valued? You’ll feel at home here._
Making you feel at home here means helping you thrive in every way. That’s why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren’t token gestures - we’ve thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.
- New Kent Road offers 24-hour high-support housing for 9 males, aged 18-65, who are enduring mental ill-health and substance misuse issues with a forensic background. Opened in 2012, it has nine single bedrooms with shared facilities including a large communal TV lounge/kitchen, full laundry and spacious garden for residents and guests. Customers stay for approximately three years and benefit from on-site support offices, with staff providing a personalised service that meets individual needs.
This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation._

**What you’ll do**:

Enable vulnerable people living in a variety of different tenures to manage their tenancies/ licences and move towards greater independence and better quality of life within the community by providing a flexible and individually tailored support package. Support workers provide emotional and practical support to customers with Mental Health and complex support needs, in a 24-hour supported housing.

Undertake key-working responsibilities for a caseload assigned by the Team Leader/ Manager
- Undertake initial and continuous assessment of needs and potential risks and agree levels of support and actions
- Create support/action plans for providing appropriate services based on the assessment and reflecting the services and resources available
- Support customers to undertake all domestic tasks wherever possible, including practical assistance where they have not yet developed the skills, to ensure customers enjoy a high quality of accommodation.
- Develop and maintain links with all key agencies and service providers in the local community.
- Empower customers to ensure they receive the service and benefits they are entitled to
- Undertake all administrative work and keep accurate and comprehensive tenant/customer records to professional standards
- Encourage and enable tenants to pay their rent and to ensure that rent accounts are managed effectively in conjunction with the Housing Management team
- Ensure that referrals are chased proactively so that properties which can be used to house those in need are filled as efficiently as possible
- Adhere to Look Ahead’s Policies and Procedures
- Engage in learning and development activity to increase knowledge and skills
- Undertake any other duties consistent with the grade and nature of the post as may be reasonably assigned

**About you**:

- Enjoys social interaction and the company of others, joins in local activities to encourage customer involvement
- Approachable and open behaviour
- Prefers working as part of a group or team
- Is fundamentally calm and resilient, does not let emotion adversely affect them or obscure their judgement
- Has a practical and logical mind and is naturally well organised
- Flexible
- Open to feedback and self development
- Thrives on change and enjoys dynamic diverse environments
- Is confident with high levels of self-esteem
- Is respectful, articulate and sensitive in style of communication
- Is essentially customer-focused
- Is motivated towards excellence and improvement of personal performance with a can do attitude
- Ability to cope positively with challenging and diverse behaviours

**What you’ll bring**:
**Essential**:

- Up to NVQ Level 2/3 or equivalent or experience in the social care/charity sector

**Desirable**:

- Experience working in mental health

**About us**:

Look Ahead is a dynamic, leading, not-for-profit care and support provider in London and the South East. As an organisation we deliver over 110 services, providing support to around 7000 customers each year. We work across mental health, homelessness, young p

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