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Dispensary Admin Assistant

4 months ago

Peterborough, United Kingdom The Deepings Practice Full time

The Deepings Practice is a large practice based in Market Deeping with a branch site at Glinton, we serve over 24,000 patients. The Deepings practice has a large team of clinical and non-clinical staff lead by seven partners and a full senior management team. We have a CQC score of Good and strive for excellence in all areas of patient care. We have a strong focus on health promotion and personalised care, supporting patients to make informed decisions about their health and social care. We are a dynamic, friendly, and supportive team with experience in training GPs and other healthcare professionals.

**JOB TITLE: Dispensary Admin Support**

**HOURS: 20 hours per week (Monday 08:30-13:30, Wednesday 13:30-18:30, Thursday 08:30-13:30, Friday 13:30-18:30)**

**ADDITIONAL HOURS: May be required/ offered to cover holiday, sickness or increased workload (occasional Saturday / Flu, Covid clinics)**

**PLACE OF WORK: Based at both The Deeping Practice and Glinton Surgery**

**RESPONSIBLE TO: Dispensary Admin Team Leader, Senior Dispenser**

**Job Summary**:
The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.

To provide administrative support to contribute to the overall smooth running of the Dispensary.

In conjunction with other team members, the post-holder will be prepared to cover the work of colleagues when they are absent through annual leave or illness.

**Main Duties**:

- Issuing prescriptions either in paper form, electronic or via the telephone.
- Take queries from patients, care homes and other pharmacies. Send patient task to the GP where appropriate using the practice’s usual protocol. Receive and deal with the information when received back from the GP.
- Scan and workflow any patient information received from third parties in-line with the current practice protocol.
- Support the Dispensary team as and when needed; serving on the hatch and received goods in as required. Adhere to the normal practice protocols when assisting with these roles.
- Supporting the Dispensing Team in the final preparation of medication collections and deliveries.
- Reconciling collected prescriptions with the 24/7 collection machine as well as removing uncollected medications.
- Record-keeping: room temperatures and updating the log sheets accordingly.
- Using in-house clinical system to ensure all relevant information is recorded onto individual patient records.
- Receiving requests for and accurate processing of all prescriptions and accurate recording as per Practice protocol.
- Liaising with doctors, hospitals and other health professionals where indicated. Liaison with branch surgery and Practice nursing staff.
- Sharing responsibility for maintaining equipment in a clean and tidy condition, this to include robotic dispenser.
- If required to do so, assisting the Senior Dispenser in regular checking of all invoices and checking against delivery notes, taking responsibility for following up any discrepancies as appropriate.

This is not an exhaustive list.

**Job Type**: Part-time

Expected hours: 20 per week

**Benefits**:

- Company pension
- Sick pay

Schedule:

- Day shift
- Monday to Friday
- No weekends

Work Location: In person

Application deadline: 31/05/2024