Income Recovery Officer

REED Accountancy are currently recruiting for an income officer to join their Evesham team on a full time, permanent basis.

Reporting to the senior income officer, you will be working as part of a team to recover rent arrears, service charges and sundry debts within a defined area.

**Key Responsibilities**:

- Monitoring and managing the debt recovery process across all tenure types.
- Ensuring that policies and procedures are followed, and contact made with debtors at the earliest opportunity, to minimise arrears as far as possible.
- Ensuring that the ‘Pre-Action Protocol for Possession Claims’ is always followed throughout the recovery process.
- Working in conjunction with other members of staff to ensure that the appropriate arrears action is taken.
- Providing advice and information to assist with the maximising of income, including supporting with fuel poverty, affordable loans and basic bank accounts.
- You will be required to attend external meetings to support the Income Manager when required.

**What they are looking for**:

- Recent and in-depth experience of working with debtors
- Experience of providing advice and guidance to a diverse and often vulnerable client base.
- Proven experience of working to deadlines and prioritising workloads
- Proven working experience of using Microsoft Office software including Word, Excel and Outlook
- Excellent communication skills (written and verbal) with a strong customer focus
- Ability to understand and empathise with the challenges facing customers

In return, they offer hybrid and flexible working, alongside a competitive salary.