Inbound Sales Consultant

RELOcruitment are pleased to be partnered with a fantastic, family-owned multinational Removals company with more than a century in this great business.

They specialise in the packing, warehousing, transport, and delivery of their clients’ valuable possessions, ensuring they reach their new destination safely and on time, be that locally or on the other side of the Globe.

An Italian owned business, they predominantly transport personal effects to Italy from the UK and vice versa.

An Inbound Sales role has become available. You will be speaking with potential customers, identifying their needs, and defining with them the type of service required.

This is an office-based position, Monday - Friday, 9am - 6pm. Experience in sales and fluency in Italian is essential.

**Main Responsibilities**:

- Set appointments with our technicians at the homes of those who move.
- Collect the data needed to make a quote, interfacing with colleagues nationally and internationally.
- Construct and define the service in its entirety, according to the methodologies provided, with a critical spirit and creativity.
- Construct different cost scenarios and identify the most suitable.
- Accurate drawing up of the estimate in Italian or English, considering the needs of the client.
- Follow up with the client, to check the receipt of the estimate and make an evaluation together.
- Commercial negotiation with the customer.
- Participation in the selection of suppliers.

**You will be required to liaise with private clients, companies, foreign and national agents, for the following types of services**:

- International, national, and local removals
- International relocation services
- Office removals
- Fluency in Italian is essential
- Basic English language skills
- Knowledge of other languages (Portuguese for instance) would be greatly appreciated
- Information technology: excellent familiarity with Excel and Word, speed in writing
- Organizational skills and precision
- Pleasant telephone presence
- Excellent interpersonal skills, flexibility
- Management of high levels of stress and workloads
- Predisposition to learning, ability to work in a team
- Speed, time management and ability to identify priorities
- Decision-making independence combined making independence combined with the willingness to learn from one's supervisors
- Predisposition for logic and mathematics
- A previous experience in the field of removals could be a preferential element, but the lack of it will not be in any way discriminating