Technical Support Specialist
5 months ago
Job Overview:
We are seeking a Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide IT support and troubleshooting to ensure smooth operations of computer systems and software. Your primary responsibility will be to assist users with technical issues and provide solutions in a timely manner.
**Duties**:
- Diagnose and resolve hardware and software issues
- Install, configure, and maintain computer hardware and software
- Troubleshoot network connectivity issues (LAN, VPN)
- Collaborate with other IT team members to escalate and resolve complex technical problems
- Document all support activities and resolutions in the ticketing system (ServiceNow, Remedy)
- Stay updated on emerging technologies and industry trends
Qualifications:
- Proven experience in technical support or a related role
- Strong knowledge of computer hardware, software troubleshooting, and IT support principles
- Excellent communication skills, both verbal and written
- Ability to explain technical concepts to non-technical users
- Familiarity with ticketing systems (ServiceNow, Remedy) is preferred
- Ability to work independently and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
We offer competitive compensation packages including benefits such as health insurance, retirement plans, and paid time off. This is a full-time position with opportunities for career growth within our organization.
**Job Types**: Full-time, Permanent
Pay: £40,000.00-£45,000.00 per year
**Benefits**:
- Additional leave
- Company car
- Company pension
- Employee discount
- Enhanced paternity leave
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Sick pay
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: On the road
Reference ID: CCTSSSW
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