Receptionist

3 weeks ago

London, United Kingdom Kao Corporation Full time

Founded in Japan in 1887, Kao is passionate about making a difference in people's lives with our high-quality products and services to create a Kirei Life for all - a beautiful life that respects the needs of our consumers and customers as well as the planet. We never compromise on quality and craft our products with care for the consumer and the environment. As a company driven by purpose and strong corporate values, we pride ourselves to be listed among the World´s Most Ethical Companies since 16 consecutive years. Our corporate philosophy, the Kao Way, guides us in everything we do - acting with integrity, courageously driving innovation, and treating each other with trust and respect.

**The role**:
To provide a professional, comprehensive, and efficient front of house reception service to Kao UK employees and its visitors.

**What you will do**:

- To use a pro-active and energetic approach to managing the day-to-day operations of a very busy reception area.
- Must be extremely customer service aware and be an ambassador of the Company to both internal staff and visitors from all levels and backgrounds.
- Act as a fire marshal and office first aider (training to be provided).
- Meeting and greeting visitors in the reception area and ensuring that an appropriate welcome is extended at all times. Ensuring that all visitors sign in and out of the building.
- Answering the switchboard in a professional and calm manner. Responding to and directing enquiries to the appropriate staff members within the office or relaying a message where appropriate
- Assisting Office & Facilities coordinator with monitoring and ordering of office supplies and stationery.
- Ensure stationery cupboards are organised and tidy.
- Responsible for ordering catering requirements for working business lunches.
- Responsible for booking cars and taxis for staff business needs.
- Responsible for all incoming and outgoing mail through Royal Mail and couriers, both domestic and international, such as FedEx and Addison Lee.
- Approve/Escalate invoices as appropriate using SAP/OpenText
- Monitoring and issue of Security Swipe Passes. Keeping a log of all visitors who use these passes and following up with them should they fail to return at the end of each working day.
- Act as a fire marshal and office first aider (training to be provided).
- Ensure all accidents or near misses are recorded, fire exits kept clear, and general office housekeeping is kept in good order. Escalate and report any issues or concerns to the office coordinator.
- Assisting Office & Facilities coordinator with administration assistance as and when required as well as other ad hoc duties. The above list is not exhaustive.
- Maintaining a tidy and welcoming reception area. Ensure the post and print areas are kept tidy.
- Managing meeting rooms and all collaborative spaces.

**What you will need**:

- Proficient in Microsoft Office, Word, and Excel
- GCSE English
- General IT Literacy, experience of SAP and raising purchase orders preferred.
- Good telephone manner
- Must have reception experience in a medium sized, fast changing office environment (2 years).
- Excellent communication and interpersonal skills
- Excellent presentation and articulation
- Proactive team player
- Excellent attention to detail
- Calm under pressure
- Excellent organisational skills

**How we work**: Having been selected among the World´s Most Ethical Companies for 16 consecutive years, we are a company with a purpose and strong corporate values. We never compromise on quality and craft our products with care for the consumer and the environment. At Kao, each employee can actively shape their job and their career. We work collaboratively to achieve our common goals, always aiming to deliver the best for our customers.

**What we offer**: A friendly and flexible work environment with competitive salaries, benefits package, ongoing development and the opportunity to enhance your skills and deliver tangible results. At Kao your voice will be heard. Your opinion really counts. We believe that change comes from taking opportunities into your own hands, so we value and reward entrepreneurial thinking and innovation.

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