Shop/café Manger

We are looking for a **Shop/Café** **Manger **for our busy bakery shops/café.

**Hours: 39 per week (5 days over 7)**

**Wage: £27,012.96 per annum**

We are expanding our team and looking for a motivated and positive team leader who puts customer service at the heart of everything they do.

Fisher & Donaldson is a family run business that is looking to increase its team of customer service team leaders to ensure our shops and cafes run smoothly, efficiently and with great customer care.

**Job Overview**:
**Responsibilities and Duties (not exhaustive)**:

- Manage welcoming and friendly teams.
- Oversee the smooth running of shop/café.
- Set up the shop/café in an aesthetically pleasing manor.
- Provide induction training for new staff as required.
- Modify and create work schedules for staff members including leave authorisations.
- To contribute to staff appraisal reviews.
- To ensure that all necessary check sheets are completed daily/weekly as required.
- To distribute the workload fairly to the staff and ensure they have adequate tasks.
- To motivate staff in their sales technique.
- To learn product range.
- To handle all products hygienically as per the procedures.
- Ensure tools, utensils and equipment are thoroughly cleaned and sanitised.
- To provide product updates for staff as new goods are introduced.
- To check stock levels and order when required.
- To report any maintenance issued on the premises.
- Cashing up the till at the end of each day.
- To provide daily reports on income/wastage etc.
- To resolve customer complaints, escalating where necessary.
- Manage profitability of the shop.

Whilst this is not an exhaustive list of duties, it covers the main areas of focus for the role.

**Skills, knowledge and experience**:
**Benefits**

We offer a range of benefits including competitive salary, staff discount in all of our shops, free food on shift, enhanced leave for long service, free staff lottery and investment in staff training and development.

**More about the company**:
Established in Fife in 1919, Fisher & Donaldson is a family with baking at its heart. Our love of baking has been handed down through five generations, driven by an uncompromising commitment to the pursuit of quality and sourcing the finest ingredients. From traditional Scottish favourites to seasonal treats, morning rolls and afternoon sweets, for over a century we have baked for the pure and simple joy that comes from tasting something truly delicious.

**Our values**:
**Quality **- We’re committed to doing everything to the best possible standards. If you’re going to do it, do it well.

**Family** - It’s at the heart of everything we do. It truly is a family affair.

**Heritage** - We honour 100 years of expertise, knowledge and passion in everything we do.

**Community** - We have a genuine love for people and place, we’re part of the fabric of our communities.

**Job Types**: Full-time, Permanent

Pay: From £27,000.00 per year

**Benefits**:

- Discounted or free food
- Employee discount

Schedule:

- 8 hour shift
- Day shift

**Experience**:

- Shop/Café Supervisor/Manager: 2 years (required)

Licence/Certification:

- Full UK Driving Licence (required)

Work Location: In person