Head of Dlg Legal Services

6 months ago

Leeds, United Kingdom Direct Line Group Full time

As one of the leading personal and commercial lines insurers, our purpose is to help people carry on with their lives, giving them peace of mind now and in the future. And that’s one of the reasons we have an in-house Legal Services division - to provide high-quality and affordable legal representation for a wide range of claims including personal injury to consumer services, including contract, property and employment law. An exciting opportunity has arisen to head up DLG Legal Services (DLGLS) - leading a function of 350 employees across Bristol, Leeds, and Bromley (South London).

This is a strategic and commercially driven role, but your ability to remove blockers and roll your sleeves up is just as important. DLG Legal Services is still in its early days - having moved under the Direct Line Group umbrella just over 7 years ago As the Head of DLG Legal Services, you’ll have the responsibilities of a Chief Operating Officer for the business - to develop and transform the business by identifying and developing further growth market as there’s so much more we can do, owning the P&L, and setting the long-term vision of the business. We want to become the Legal Services/legal expenses provider of choice.

**What else **you’ll** be doing**:

- Identifying ways to improve the customer experience and satisfaction with a focus on the use of technology, process improvements, and of course - excellent customer service
- Constantly monitoring performance and delivery against the strategic objectives. Openly share information throughout the business on performance and other relevant matters.
- Leading, motivating and inspiring the DLG Legal Services team, creating an inclusive culture and environment that supports high performance and continuous development of the team
- Establishing and maintaining an external profile - having deep and informed insights on the relevant external environment and the standing of the business in this context. Working with Group stakeholders to fully assess and present opportunities to support DLG offering enhanced products/services and in doing so define and refine with the Board the long-term sustainable strategy for the business.
- Ensuring the business is set up to meet the strategic objectives - sustaining an enduring, collaborative, high-performing team, and structure, by underpinning the future through the development of leadership talent and succession planning.

**What **we’re** looking for**:

- Preferably a qualified solicitor working within a legal practice or alternative business structure (ABS)
- Entrepreneurial and collaborative mindset, with experience developing business plans, strategies and monitored performance through running and growing a business
- Experience of managing a P&L
- Good understanding of legal services products and external market

**Benefits**

We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:

- Generous 9% employer pension. Regardless of whether you contribute into your pension or not, DLG pay 9% into your pension (but you can take this as cash if you want)
- Eligibility for annual performance bonus and long term incentives
- Free private medical cover
- Generous holidays - 30 days annual leave (excluding the bank holidays). Plus, the option of buying or selling upto 5 days each year
- 50% off home, motor and pet insurance
- Free travel insurance and Green Flag breakdown cover
- Electric Vehicle car scheme which allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
- Buy-as-you-earn share scheme
- Retail discounts and cashback on everyday shopping

**Ways of Working**
Here at Direct Line Group, we recognise the importance of flexibility, not only in our personal lives but also in the way we work. Our mixed model way of working offers a ‘best of both worlds’ approach combining the best parts of home and office-working, offering flexibility for everyone.

You would be required to be in one of our London offices weekly (2 days on average) for collaborative, purposeful meetings and events. Please let our Talent Acquisition team know if there's any concerns around this; we'll do our best to be as supportive as we can.

**Life at DLG**

Direct Line Group is an equal opportunity employer. We value diversity and we’re committed to making DLG a truly inclusive place to work. We recognise and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

We know you’re more than a CV, and the things that make you, you, can bring real potential to DLG. If you need us to make any adjustments to our recruitment process, please speak to our recruitment team who will be happy to support you

LI-RM1

LI-Hybrid

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