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Relief Security Officer

4 months ago

Kingston Upon Thames, United Kingdom Mitie Full time

**_Join us and help deliver the exceptional, every day._**

**Contracted Support Officer - The Bentall Centre, Kingston Upon Thames**

**Overview**
- There will be an aspect of working outside in all weather conditions and lots of patrolling, so an active, enthusiastic person would be ideally suited to this role.
- The Security Officer will demonstrate their character as determined, trustworthy, attentive and approachable at all times when welcoming clients and customers.
- As the first point of contact for to all customers and clients, the Security Officer must have geographically aware of their local surroundings.
- The Security Officer must spot and stop all suspicious sightings or potential criminal activity and retain full control until the arrival of emergency services.
- Report to the Security Shift Manager - they must record, report and escalate all sightings and arrests on a regular basis.

**Main Duties**
- To be aware of and ensure compliance with all aspects of policies and relevant legal and regulatory requirements as directed by the Security Account Manager and in accordance with UK Law and Guidance bodies.
- Fully and satisfactorily complete all of the tasks and duties on site as defined within the published Assignment Instructions (AI's).
- Proactively refer to and review the published Assignment Instructions, thus familiarising oneself with any changes in order to suggest additional amendments that will improve or enhance the current level of service.
- To be compliant with Industry and Statutory Legislation (you are required to obtain a front-line licence in either Security Guarding or Door Supervision), which must be worn at all times whilst carrying out your duties. The Customer also requires a CCTV PSS SIA Licence. There are also additional courses that are contractually required.
- Comply with legal obligations and safety requirements of the role.
- Follow instructions and procedures appropriately without unnecessarily challenging authority.
- Work in a systematic, methodology and orderly way.

**Qualifications**
- The officer will need to be a team player with an enthusiastic attitude.
- The officer should be able to work on own initiative.
- Flexible approach to work to suit the business needs.
- Excellent communication skills are required both written and verbal.
- It is important the officer is calm under pressure.
- Previous security experience is essential
- SIA License
- SC Clearance desirable

**Behaviours**
- Knowledge of relevant procedures
- Level of customer Service
- Team Player
- Health and safety awareness and knowledge
- Communication

**Training**
- Fully and satisfactorily complete all required competency training.
- To undertake additional training to ensure continuous self-development as directed by the Security Account Manager.
- Use technology to achieve key work objectives and develop job knowledge and expertise through continual professional development.
- You are required to ensure you renew your licence 16 weeks before expiry.

**Additional information**

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 49,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.

**Values**:
**Delivering the exceptional, every day**
- **Our purpose**: our expertise, care, technology and insight create amazing work environments, helping our customers be exceptional every day.
- **Our promise** **to our people**: a place to work where you can thrive and be your best every day.
- **Our promise to our customers**: a trusted partner creating exceptional environments for your customers and people, adding value every day.
- **Our culture - our core values and how we behave**:

- We are one Mitie: we work as one to deliver a seamless, unrivalled service. We are all in it together, if we can help a customer or colleague in any way, we will. We are one Mitie.
- We are built on integrity and trust: integrity and trust are at the heart of all we do. We are the face of company. We treat others as we would like to be treated. We are proud to work for Mitie.
- We go the extra mile: whether it's keeping things running smoothly in a safe environment, looking for new ways to do things better or fixing problems, going the extra mile for our colleagues and customers and keeping our promises is in our DNA.
- Our diversity makes us stronger: we are very proud of our rich and diverse culture and backgrounds. Our diversity creates ideas and insights. Everyone at Mitie has a voice and is treated as an equal.
- Our customers' business, is our business: we are a partner, trusted for our expertise and for putting our customers at the heart of everything we do.

**Note**:
This job description Is intended to give the pos