Customer Advisor

3 weeks ago

East Midlands, United Kingdom Post Office Ltd Full time

**Role Details**:
**Salary**:Starting at £23,728.08 annual

**Grade**:PO

**Contract Type**:Permanent

**Location**:Commutable to Chesterfield/Hybrid

**Reporting to**: Social Media Team Leader

**Division**:Customer Support Centre

**Closing Date**:24th November 2023

**What to expect**:
Supporting and engaging customers on Social Media and across our digital channels, this role lives and breathes our purpose to be here for those who rely on us. Our Customer Advisors are helpful and available: taking ownership of customer interactions, delivering great experiences and outcomes, and amplifying the voice of customers throughout our organisation. If you’re passionate about customers and committed to excellent service, read on

**What we can do for you**:
Our people are the driving force behind our business: we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work you will also receive:

- Automatic salary increases after year 1 and year 2
- 25 days annual leave, increasing with tenure
- Generous pension contribution
- Access to Benenden Healthcare
- Life assurance
- Income protection after 12 months service
- Full support from our employee assistance programme and access to our employee benefits platform
- Ever-evolving learning and development opportunities

**What does good look like?**:

- Deliver high-quality service and support to Post Office customers across the UK
- Take ownership of customer issues and steer journeys through to positive outcomes
- Engage and communicate flexibly with customers, colleagues and partners
- Identify and share opportunities to improve the experiences of our customers
- Champion best practice, demonstrating our Ways of Working every day
- Be curious, approaching change and challenge with a growth mindset

**What you’ll need to succeed**:
Essential
- Strong written language skills, ability to adapt tone and style
- Strong verbal communication skills
- Passion for great customer service
- Excellent time-management, ability to manage competing priorities
- Proficient typing skills, including speed and accuracy
- Strong interpersonal skills, ability to work collaboratively across teams
- Proactive approach to problem-solving and overcoming challenges
- Computer literate (ability to use MS Outlook and Word at minimum)

Desirable
- Experience in a customer-focussed role, serving and supporting customers
- Understanding and experience of Social Media platforms (preferably working on Social Media)
- Knowledge of Post Office Ltd (our products, our network)
- Awareness of the social role Post Office plays in the communities we serve
- Exposure to CRM and telephony software (especially MS Dynamics and Puzzel) - desirable

**Everybody's Business**:
At Post Office our commitment to embracing diversity extends beyond just words: we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues.

We believe Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation.

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