Night Porter

4 months ago


Salisbury, United Kingdom Milford Hall Hotel Full time

To provide all guests and potential guests with friendly, efficient customer service at all times, so that they receive a positive impression of the company. Carry out night porter procedures accurately and efficiently within the department.

**Main Responsibilities**:
**Customer Focus**:

- I respond to guest and customer requests courteously and efficiently at all times.
- I Answer in-coming telephone calls within 4 rings.
- I take accurate reservation enquiries.
- I ensure that the reception area is kept clean, tidy and free from rubbish/clutter at all times.
- I am aware of all arrivals/departures, functions, special events and special requests.
- I respond to any special requests accurately and efficiently.
- I ensure that information relating to special requests or requirements is immediately passed on to other relevant departments.
- I know all the products on offer within the hotel and group.

**Administration**:

- I carry out all tasks and procedures in accordance with the procedures manual.
- I Handle cash accurately. Record any transactions accurately.
- I ensure that all guests complete a registration card on arrival.
- I ensure that all requests for wake up calls and newspapers are met and that charges are recorded accordingly.
- I Record information on manual and computerized systems so that they are always up-to-date and accurate.
- I keep the daily day book/handover diary up-to-date.
- I complete all checklists on a daily basis.
- I Report and record any maintenance issues accurately and efficiently.

**Deliver an efficient and friendly guest experience**:

- I Acknowledge guests immediately by name.
- I know regular guest’s preferences and their specials needs.
- I offer guests assistance with luggage.
- I Bid all guests a fond farewell.

Ensuring the Hotel is sparkling clean:

- I clean as I go at all times.
- I check the foyer and entrance of the hotel is clean.
- I use the correct chemicals for cleaning jobs.
- I follow the cleaning schedule and sign off on jobs.
- I keep equipment clean and hygienic at all times.
- I respond quickly to spills and accidents.

Giving guests the best quality standards:

- I follow all company procedures correctly.
- I know the Fire procedures, and ensure that I am aware of the evacuation procedures.
- I follow all health and hygiene procedures correctly.

**Special Requirements**:

- I Wear a uniform
- I Be able to work flexibly - working shifts, weekends and bank holidays
- I Be willing to cover in other hotels within the group

**Other Responsibilities**:

- Serving drinks in the bar to resident guests outside of normal bar hours. All drinks dispensed should be charged to rooms. If resident guests wish to pay by cash, they can do so in the morning at reception, No Non residents to be served after 11PM.
- Cleaning duties throughout the ground floor area, ladies and gents toilets, entrance and staircase as per duty checklist.
- Duly complete checklist and handover to AM Duty Manager.
- Patrolling the hotel corridors at hourly intervals.
- Patrolling the hotel exterior at least twice a night.
- Follow lock up procedure as efficiently and precisely as possible.
- Serving tea, coffee, and sandwiches as well as providing a room service facility.
- Prepare all room service breakfast trays.
- Lay up bar tables for lunch.

**Measures**:

- Standards of cleanliness
- Guest comments and questionnaires
- Time keeping and reliability

**Job Types**: Full-time, Part-time, Permanent

Pay: £11.44 per hour

Expected hours: 8 - 40 per week

Schedule:

- 8 hour shift
- Night shift

Work Location: In person


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