Public Area Attendant

3 months ago

London, United Kingdom Raffles London at The OWO (Opening Summer 2023) Full time

Company Description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections. At Raffles, you arrive as a guest, leave as a friend and return as family.

Job Description

An exceptional opportunity presents itself for a Public Area Attendant to be part of an iconic London Opening.

Reporting into the Senior Housekeeper you will be responsible for ensuring the cleanliness and orderly presentation of assigned public areas and maintaining a positive overall impression of the hotel according to the Raffles London procedures and standards.

Supporting and working closely with the Senior Housekeeper and the Assistant Executive Housekeeper overseeing all aspects of public areas cleaning on the front & back of the hotel and the residences.

You will work in close contact with other departments throughout the Hotel and the Residences to ensure a smooth and consistent service, surpassing the guests’ expectations.

Specifically as the Public Area Attendant:

- Follow the daily task list of maintaining the Hotel and the Residence public areas,
- Being intuitive by adapting the frequency of cleaning according to the number of guests in public areas
- Clean public areas, restaurant, guest, and staff toilets according to the Raffles Standard Operation Procedure,
- Use the appropriate cleaning chemicals on all surfaces as per the Raffles SOPs,
- Perform all duties with care towards our guests always ensuring upmost guest satisfaction,
- Interact with guests in a caring, respective and positive manner,
- Assist the guest proactively,
- Be flexible according to the business needs

What are we looking for?
- Recent experience within luxury wellness or a similar role
- Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation
- Proven track record of surprising and delighting guests to provide exceptional service
- Able to work within a team
- Ability to multitask and remain calm under pressure
- Professional and well-groomed
- To be detail-oriented
- Ability to communicate clearly and efficiently in English, both verbal and written.

Additional Information

Why join our Raffles team?
- You will be offered a competitive salary
- 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years
- Length of service awards for every year of service
- We offer Life Assurance to all our colleagues
- Enhanced sick pay
- Enhanced maternity, paternity and adoption pay
- Free dry cleaning for uniform and an allowance for personal items
- Season ticket loans and cycle to work scheme
- Colleague gifting to celebrate special occasions
- Paid days off to move house or give back time to a charity of your choice*
- Internal learning and development programmes tailored to you
- Fun-filled events, whether that’s a pub quiz, team run or festive party.
- Employee benefit card offering discounted rates of up to 30% at Accor worldwide
- Worldwide development opportunities across Accor’s extensive brand portfolio

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