Veterinary Receptionist

**Veterinary Receptionist**

Animal Trust provides care to tens of thousands of patients every year and is one of the fastest-growing veterinary organisations in the country. We are proud of our principles of providing high quality and affordable care in a not for profit environment, we operate some of the most thriving surgeries around and are striving to revolutionise veterinary care in the UK.

It is a fantastic time to be joining Animal Trust as we continue to expand our services. We have an exciting opportunity to join our existing Reception Team at the Ashton surgery. As a telephone receptionist, you will deliver excellent customer service and provide a friendly, professional first point of contact for the company.

You will organise appointment schedules for the veterinary teams and maintain open communication with the Ashton and Failsworth Surgeries. Our surgeries are fast-paced environments and the support provided by the call handling team must therefore be of consistently high quality.

Common Duties Include
- Answering telephone calls from clients, completing security questions, and assisting with queries regarding service.
- Registering new clients.
- Booking appointments for clients at a number of surgeries.
- Processing repeat prescription requests for clients using ongoing medication.
- Updating client information and amending details/services are required.
- Dealing with stressed or upset clients and connecting them to the appropriate teams where required.
- Using clinical triaging knowledge to ascertain the urgency of consultations.

Core Skills
- Enthusiastic and motivated to provide a high level of customer service, while taking on a confident and personable attitude.
- Strong organisation skills, open, honest and trustworthy.
- Pleasant manner, compassionate towards clients and pets.
- Strong communicator and ability to confidently communicate with clients and staff of all levels (Vet Nurses, Vets and Directors).
- IT Literature and a fast learner.
- Takes direction and can work from own initiative. Willingness to ask questions when necessary.
- Ability to work under pressure and in a fast-paced environment.

Background
- Call centre experience desired but not essential.

Job particulars
- An average of 40 hours per week; including some weekend work (1 in 4 Saturdays)
- £9.90/hour
- Holiday Days (Including bank holidays): 28 days
- Pension
- 52 Weeks Sickness Benefit and Employee Assistance Programme after a 12-month qualifying period
- Working from the Ashton Practice

**About Animal Trust**

We're a leading provider of not-for-profit veterinary care. Founded by a team of committed, passionate vets, we work together to shape the future of veterinary medicine by providing something refreshing for clients and staff in the fast-paced changing veterinary industry.

Animal Trust is open to everyone and there are no eligibility criteria for clients to meet, meaning we see a wide range of animals and cases. Our simple pricing structure helps give owners confidence and we always maintain an honest and upfront approach.

Proudly, we continue to invest in our surgeries, which not only benefits our clients but also our staff and our simple pricing structure helps give owners confidence. We’re also proud to continually be investing in our surgeries, which not only benefits our clients but also the development of our staff.
- Animal Trust strives to be an equal opportunities employer. This means that decisions concerning recruitment, promotion, dismissal or any other aspect of employment will be based on the needs of the business and not any assumptions based on sex, race, age, disability, gender reassignment, sexual orientation, married or civil partnership status, pregnancy or maternity, religion or belief. This is an important commitment which all employees are expected to share._
- Employees are encouraged to raise with management any discriminatory behaviour, assumptions or attitudes they encounter at work and are entitled to do so free from any reprisal providing they are acting in good faith or in the reasonable belief that they are acting in the public interest._