**About The Role**: East Kent Colleges (EKC) Group, is seeking to recruit a CRM Officer to their team. You will be joining a new team and will be responsible for operational support of our Customer Relationship Management (CRM) Database, used by the Group, across our six colleges and our EKC Training Business Unit. **Role Overview**:

- co-ordinate and support the adoption of the CRM system
- consistently deploy CRM user journeys
- maintain best practices and standards in the CRM to guarantee consistent performance and stability

You will report to the Group Head of Business Development and work alongside our Marketing and Business Innovation teams, either in person or through other communication channels. If you want to join an ambitious and growing team, we would love to hear from you.

**Not only will this be a fantastic career starting opportunity, but as a group we have some amazing benefits**:

- Access to a variety of online discounts for store, retail, restaurants, travel, gym, groceries and more
- Internal progression opportunities and CPD focus across the group
- Flexible working requests
- Cycle to work, car leasing and tech purchasing schemes
- Competitive salary
- Competitive holiday entitlement
- Generous pension with 18% employer contribution

**About You**:
We are seeking to appoint a knowledgeable and customer focused professional to join team. You will be able to work independently and carry out the duties of the post with mínimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.

You will have a working knowledge of and practical experience in CRM e.g Microsoft Dynamics, Salesforce or HubSpot. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.

Previous experience dealing with supporting end users with technology issues and providing user training would be an advantage.

**About Us**:** Outstanding Ofsted Provider**

East Kent Colleges Group is an Ofsted Outstanding rated provider. It is proud to be the first General Further Education college organisation in the country to have received the Outstanding grade against each of the strands under the new Ofsted inspection framework. An inclusive provider, our colleagues place our students and the communities we serve at the heart of everything they do across EKC Group and this is illustrated in our ‘Strong’ skills grading by Ofsted.

**Commitment to Safeguarding**

**Commitment to Equal Opportunities**

We do not engage with agencies for permanent staff and have an in-house recruitment team.